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Service bulletin L-SB-0021-19 Rev

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10201301
Published by NHTSA2021-09-13
Manufacturer's numberL-SB-0021-19 Rev
Manufacturer's date2021-07-27
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

TSB: Some 2019 ? 2020 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1102) may exhibit one or more of the following conditions: ?Black CarPlay® Display from Pioneer Audio. ?Low volume from CarPlay® FaceTime audio calls. Some 2019 model year Lexus vehicles equipped with Pioneer Audio (version earlier than 1007) may exhibit one or more of the following conditions: ?Delayed mute operation during hands-free operation. ?XM ?No Signal? message displayed. ?Spanish translation correction. ?Voice Recognition is not canceled when receiving a call during VR operation. ?Music information does not appear. ?Automatic navigation re-routing does not occur. ?Update message does not appear via DCM. ?Cursor missing after pushing the Map button. Updated software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
LEXUS ES HYBRID2019
LEXUS ES3502019
LEXUS NX HYBRID2019 to 2020
LEXUS NX3002019 to 2020
LEXUS RC 3002019
LEXUS RC 3502019
LEXUS RC F2019
LEXUS UX HYBRID2019
LEXUS UX2002019

Listing a model year does not mean every vehicle of it is concerned: the document says which.