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Service bulletin NTB21-072

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10201219
Published by NHTSA2021-09-10
Manufacturer's numberNTB21-072
Manufacturer's date2021-08-06
NHTSA componentEQUIPMENT

NHTSA's summary

AC INOPERATIVE WITH DTC B20C8-14 STORED IN THE IPDM E/R IF YOU CONFIRM The AC compressor is not engaging when the AC is in the ON position, as indicated by the yellow illumination on the AC button, AND DTC B20C8-14 ECV (ELECTRICAL CONTROL VALVE) is stored in the IPDM E/R. ACTION Update the IPDM E/R to the latest software version.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Trouble codes named

B20C8

Vehicles listed
NISSAN PATHFINDER2022
NISSAN ROGUE2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
22V5270002022-07-21. EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
NTB23-018G2024-03-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018.
NTB23-004A2024-03-08. Service bulletin. MISSING OR CORRUPTED MAP DATA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-018F2024-02-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of NTB23-018.
NTB23-018E2023-09-09. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-018D2023-09-09. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-012A2023-08-08. Service bulletin. SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin.
PC968 2022 Pathf2023-06-29. Service bulletin. EZ Flex Seat Owner’s Manual Supplement Voluntary Service Campaign *****Dealer Announcement***** Nissan is providing owners of approximately 67,546 2022 Nissan Pathfinder vehicles with a supplemental Owner’s Manual addendum. The 2022 Pathfinder Owner’s Manual instructions for the 2nd row seat does not indicate that the one-touch seat release function may operate while driving the vehicle. Customers will be asked to place the supplement, which addresses the functionality of the one-touch seat release on the 2nd row seat while driving, inside the Owner’s Manual that came with their vehicle. *****What Dealers Should Do***** 1. Verify if new vehicles in their inventory are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History – Open Campaigns I.D. PC968. • New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). • Refer to NPSB 15-460 for additional information • SERVICE COMM will only be active for vehicles in dealer new vehicle inventory. 2. If a dealer receives a supplemental Owner’s Manual addendum for a vehicle they have retailed, currently have in their new vehicle or pre-owned inventory, or a Nissan Rental Car (NRC), the dealer should either forward the owner’s manual supplement to the current owner or add the supplement to the Owner’s Manual in the glove box of any affected vehicle they currently control. 3. Customers receiving this Owner’s Manual supplement have been advised to place it inside the Owner’s Manual that came with their vehicle.
NTB23-032A2023-06-08. Service bulletin. HVAC BLOWER DOES NOT OPERATE ON COLD STARTS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB22-103A2023-06-07. Service bulletin. INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB21-071E2023-06-07. Service bulletin. AUTO HVAC CENTER VENT TEMPERATURE DIFFERENCE GREATER THAN 5°C (9°F) This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.