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Service bulletin SSM75499

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10200976
Published by NHTSA2021-09-03
Manufacturer's numberSSM75499
Manufacturer's date2021-08-05
NHTSA componentEQUIPMENT; ELECTRICAL SYSTEM:ADAS:CONTROL MODULE

NHTSA's summary

Customers may report a change of Jaguar Drive Control (JDC) to "COMFORT" mode without driver input.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Electrical system, Equipment and accessories

Vehicles listed
JAGUAR E-PACE2018, 2019, 2020, 2021, 2022
JAGUAR E-PACE PHEV2021 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V5990002026-09-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
26V2480002026-04-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
H474 Jaguar 20MAR262026-04-07. Other. Software Over The Air (SOTA) updates are failing to complete
SSM76412 - 10MAR262026-04-06. Other. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
252602.027 - 12FEB262026-03-04. Service bulletin. Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JUL2025_322025-08-07. Other. Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in.
TUCC_JUN2025_432025-07-06. Other. The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully.
TUCC_APR2025_182025-05-05. Other. Leaking windshield that caused the water ingress on the electrical component.
SSM762812025-03-07. Other. Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support.
Jaguar_H474_21FEB252025-03-07. Other. A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Jaguar_H451_20DEC242025-01-08. Other. Near Field Sensing Module (NFSM) Wired Updates
Jaguar_H451_15NOV242024-12-06. Other. Near Field Sensing Module (NFSM) Wired Updates