# Service bulletin SM 12\-2021

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10200718
- Published by NHTSA: 2021\-08\-31
- Manufacturer's number: SM 12\-2021
- Manufacturer's date: 2021\-08\-26
- NHTSA component: STRUCTURE; EQUIPMENT

## NHTSA's summary

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10200718-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10200718-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Equipment and accessories

## Vehicles listed

- 2018 to 2021 VOLKSWAGEN JETTA
- 2022 VOLKSWAGEN TAOS

## Recalls for the same vehicles and component

- [22V514000](/recalls/nhtsa/22V514000.md), 2022-07-20: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [V0019012040590\_14](/bulletins/11014947.md), 2025-03-05, Service bulletin: STRUCTURE:BODY. Water migration under the RAPGARD® protection when vehicle arrives at dealership.
- [V5515032021354\_8](/bulletins/11010024.md), 2024-11-06, Service bulletin: STRUCTURE:BODY. Lack of paint under roof
- [TT 00\-24\-01](/bulletins/11008846.md), 2024-10-09, Other: STRUCTURE:BODY. Wind \& Water Leak Checking
- [VIN4APIN20240408](/bulletins/10253270.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Customer states rattle from below the vehicle Customer states MIL\-on, P0442 stored in ECM memory Customer states Mill\-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states key FOB lock/unlock functions do not work via button press \(not KESSY\) Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states sunroof cracked Customer states windshield has a visual imperfection
- [VWM1402](/bulletins/10253474.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- [911404](/bulletins/10253192.md), 2024-04-15, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; UNKNOWN OR OTHER. Infotainment Worksheet \(U.S. Only\)
- [VIN4APIN20240318](/bulletins/10252035.md), 2024-04-04, Service bulletin: VISIBILITY:SUN/MOON ROOF ASSEMBLY; STRUCTURE:INTERIOR PANELS:SUN VISOR; ELECTRICAL SYSTEM; SEAT BELTS:REAR/OTHER:RETRACTOR; STRUCTURE; EQUIPMENT; SEAT BELTS:FRONT:RETRACTOR. Customer states rattle from below the vehicle Customer states MIL\-on, P0442 stored in ECM memory Customer states Mill\-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states key FOB lock/unlock functions do not work via button press \(not KESSY\) Customer states sunroof cracked Customer states rear spoiler is loose Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states the sunshade doesn't operate/bound up
- [V9123032070941\_2](/bulletins/10252030.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT. Infotainment system freezes and/or reboots, will not turn on/boot up, loses sound and/or volume controls malfunctions, Navigation malfunctions, App\-Connect malfunctions, SiriusXM radio malfunctions
- [VIN4APIN20240311](/bulletins/10251676.md), 2024-04-04, Service bulletin: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE; STRUCTURE:BODY:ROOF AND PILLARS; UNKNOWN OR OTHER. Customer states rattle from below the vehicle Customer states MIL\-on, P0442 stored in ECM memory Customer states Mill\-on, P0462 and/or P0463 stored in ECM memory Customer states rattle noise from below the vehicle Customer states MIL\-on, P0442 stored in ECM memory Customer states seat memory is inoperative Customer states key FOB lock/unlock functions do not work via button press \(not KESSY\) Customer states seat memory is inoperative Customer states sunroof cracked Customer states rear spoiler is loose Customer states driver and/or passenger front seat cover discolored Customer states seat belt won't retract Customer states the sunshade doesn't operate/bound up
- [VW Mult Clos](/bulletins/10249690.md), 2024-02-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Multiples campaign closures: 37L3, 37L7, 96D6, 51G4, 60D8, 06A2, 19O6, 40M3 and 97AM.

JSON: [/v1/bulletins/10200718](/v1/bulletins/10200718)

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