# Service bulletin B840221 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10200249 - Published by NHTSA: 2021\-08\-09 - Manufacturer's number: B840221 - Manufacturer's date: 2021\-06\-01 - NHTSA component: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM:SOFTWARE ## NHTSA's summary The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G \(Telematics ControlModule\) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase\-out, BMW Assist and ConnectedDrive services will no longer be supported after this date. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10200249-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10200249-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Equipment and accessories, Software ## Vehicles listed - 2014 to 2016 BMW 228I - 2017 to 2021 BMW 230I - 2013 to 2018 BMW 320I - 2014 to 2018 BMW 328D - 2012 to 2016 BMW 328I - 2016 to 2018 BMW 330E - 2017 to 2020 BMW 330I - 2012 to 2017 BMW 335I - 2016 to 2019 BMW 340I - 2020 BMW 340I - 2014 to 2016 BMW 428I - 2017 to 2020 BMW 430I - 2014 to 2016 BMW 435I - 2017 to 2020 BMW 440I - 2017 BMW 5\-SERIES GRAN TURISMO - 2012 to 2019 BMW 640I - 2012 to 2018 BMW 650I - 2017 to 2019 BMW 740E - 2017 to 2021 BMW 740I - 2016 to 2017 BMW 740LI - 2020 BMW 745E - 2018 to 2019 BMW 750I - 2016 to 2019 BMW 750LI - 2021 BMW 750LI - 2013 BMW ACTIVE HYBRID 3 - 2014 to 2015 BMW ACTIVE HYBRID 3 - 2015 to 2016 BMW B7 ALPINA - 2018 to 2021 BMW B7 ALPINA - 2021 BMW F 850 GS ADVENTURE - 2016 to 2021 BMW M2 - 2014 to 2016 BMW M235I - 2017 to 2021 BMW M240I - 2015 to 2018 BMW M3 - 2015 to 2020 BMW M4 - 2013 to 2019 BMW M6 - 2017 to 2021 BMW M760I - 2017 BMW R 1200 GS ADVENTURE - 2019 BMW R 1250 GS ADVENTURE - 2019 BMW R NINE T PURE - 2018 BMW R NINE T RACER - 2018 BMW R NINE T SCRAMBLER - 2017 BMW R1200 RT POLICE - 2011 to 2017 BMW X3 - 2015 to 2018 BMW X4 - 2014 to 2018 BMW X5 - 2018 BMW X5 M - 2015 to 2019 BMW X6 - 2015 to 2019 BMW X6 M ## Recalls for the same vehicles and component - [23V584000](/recalls/nhtsa/23V584000.md), 2023-08-16: ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS - [17V488000](/recalls/nhtsa/17V488000.md), 2017-08-03: ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:BRAKE LIGHTS ## Other bulletins for the same vehicles and component - [B610321](/bulletins/10250893.md), 2024-03-02, Service bulletin: ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER; ELECTRICAL SYSTEM:SOFTWARE. SITUATION BMW AG is conducting a Voluntary Emissions Recall \(effective April 23, 2021\) on a certain Model Year 2020 \- 2021 BMW vehicles that were produced between August 13, 2019 and December 11, 2020. Do not deliver to a customer, a New, Certified Pre\-Owned or Used vehicle subject to an emissions recall, until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to an emissions recall. The 12 V battery’s dual storage system \(DSS\) may contain a software error which intermittently causes a continuous resetting of the microcontroller and communication failure. The error is displayed by a red Check Control message. - [B240223](/bulletins/10239603.md), 2023-07-24, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:SOFTWARE. BMW AG has issued an Emissions Recall \(effective March 17, 2023\) on a certain Model Year 2021 \- 2023 BMW vehicles that were produced between June 16, 2020, and December 13, 2022. Due to a software failure, there is the possibility that the transmission does not go into "sleep mode" if the car is turned off. - [B090221](/bulletins/10239599.md), 2023-07-24, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. With the introduction of the BMW Remote Software Upgrade, all Service Pack 18 vehicles and partial Service Pack 15 vehicles may receive new functionality or modifications in their features. - [M650122](/bulletins/10227579.md), 2022-12-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER. The Sirius\(r\) Satellite Radio is inoperative. - [B620322](/bulletins/10227566.md), 2022-12-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. After programming, the customer may complain that the Sport Mode display is not fully displayed in the instrument cluster. Instead of a red background in sport mode, the background is displayed in blue \(like ECO PRO mode\). - [SIB090121](/bulletins/10215750.md), 2022-07-18, Service bulletin: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE; ELECTRICAL SYSTEM:SOFTWARE. BMW offers a new special ISTA Installation made available for Roadside Assistance / Mobile Service technicians. The new ISTA Version is also able to be used in case of a Remote Software Upgrade \(RSU\) programming failure to get the customer car reprogrammed on site. In case of a Remote Software Upgrade failure, the engine start is prevented for safety reasons until the vehicle is programmed correctly. Most of the errors occur when only one control unit fails to program correctly. - [B620222](/bulletins/10212797.md), 2022-05-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Sport mode is not displayed correctly in the instrument cluster. Instead of a red background in sport mode, the background is displayed in blue \(like in Eco Pro mode\). Software in the instrument cluster \(Kombi\). - [B840222](/bulletins/10211810.md), 2022-05-16, Service bulletin: EQUIPMENT; TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS; ELECTRICAL SYSTEM:SOFTWARE. The customer finds an indication in the â??myBMWâ? app that the tires need service due to wear. Even after replacing the tires, the tire service indicator is still present in the myBMW app. - [B652021](/bulletins/10206687.md), 2022-01-24, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE. BMW AG has issued a Delivery Stop \(effective October 25, 2021\) on certain Model Year 2022 BMW vehicles that were produced after October 25, 2021. Due to supply chain limitations, certain vehicles were produced without a CID with touch function and without Reversing Assistant. - [B611621](/bulletins/10205095.md), 2021-12-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. The "energy management" Check control message \(ID code 415\) is falsely displayed when entering the vehicle. JSON: [/v1/bulletins/10200249](/v1/bulletins/10200249) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20B840221&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10200249&vehicle=Service%20bulletin%20B840221)