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Service bulletin SFCC_JUN2021_17

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10199045
Published by NHTSA2021-07-08
Manufacturer's numberSFCC_JUN2021_17
Manufacturer's date2021-06-21
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

Owners may report that when attempting to sign-in to an InControl© account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
JAGUAR F-PACE2021
JAGUAR XF2021
LAND ROVER RANGE ROVER VELAR2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V5990002026-09-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
26V2480002026-04-17. ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
N869 Range Rover 20MAR262026-04-07. Other. Software Over The Air (SOTA) updates are failing to complete.
H474 Jaguar 20MAR262026-04-07. Other. Software Over The Air (SOTA) updates are failing to complete
SSM76412 - 10MAR262026-04-06. Other. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
SSM76411 - 10MAR262026-04-06. Other. Smart Key Deactivated message on instrument cluster and unable to start their vehicle
TUCC_FEB2026_352026-03-04. Other. There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_FEB2026_342026-03-04. Other. There is a concern/fault with the 48Volt MHEV system.
TUCC_FEB2026_332026-03-04. Other. 12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV)
252602.027 - 12FEB262026-03-04. Service bulletin. Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
TUCC_JAN2026_252026-02-06. Other. There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
TUCC_DEC2025_392026-01-08. Other. A battery warning light on and or electrical system failure message is displayed on instrument cluster.