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Service bulletin SSM 49871

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10198636
Published by NHTSA2021-07-02
Manufacturer's numberSSM 49871
Manufacturer's date2021-06-08
NHTSA componentEXTERIOR LIGHTING

NHTSA's summary

Some 2020-2021 Navigator Black Label vehicles may exhibit a light scratching or haziness on the headlamps and taillamps after removing the transport protective covering on the vehicle. To correct this condition, polish the affected areas using a microfiber fabric, foam pad (3M-02648 model R-0297), clear coat polisher (3M-51056) and a power tool buffer (3M-28333). Do not attempt to replace the headlamps/taillamps before applying the polishing procedure.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Lighting

Vehicles listed
LINCOLN NAVIGATOR2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 503472021-12-26. Service bulletin. Some 20182021 Expedition/Navigator vehicles may exhibit inoperative reverse lamps with DTC B1277 stored in the body control module (BCM). The vehicle may also exhibit the auto dimming rear view mirror becoming dark as soon as the key is turned on or is inoperative. This may be due to incorrect wiring of an aftermarket 5 pin jumper connector from a non-Ford windshield supplier that is causing a short to ground. To correct this condition, inspect if the windshield was recently replaced and verify the circuits in the 5 pin jumper connector located between connector C9440 and C9224 are routed in the correct pin location and adjust as necessary. Refer to the Wiring Diagram, Cell 124-10.