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Service bulletin PS703

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10198619
Published by NHTSA2021-07-02
Manufacturer's numberPS703
Manufacturer's date2021-06-24
NHTSA componentELECTRICAL SYSTEM

NHTSA's summary

PITSTOP: BLUETOOTH MEMORY AND VOICE RECOGNITION CONCERN WITH AVN 5.0/W - This Pitstop provides information for resolving a memory concern with the AVN 5.0 Wide head unit while downloading the contact list from a paired phone. The concern also affects Voice Recognition (VR) functionality.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
KIA CADENZA2020
KIA CADENZA2021
KIA K52021, 2022
KIA NIRO2020, 2021
KIA NIRO EV2020 (the catalog's model; the bulletin names a series or trim of it)
KIA NIRO PHEV2020 (the catalog's model; the bulletin names a series or trim of it)
KIA SELTOS2021
KIA SOUL2020, 2021
KIA TELLURIDE2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20263272026-07-03. Electrical
20243232024-06-06. Electrical
20240932024-02-14. Electrical
20226892022-12-06. Electrical
22V8990002022-12-06. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FLUID/COOLANT
22V0220002022-01-21. ELECTRICAL SYSTEM:SOFTWARE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
20V4360002020-07-28. FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; EXTERIOR LIGHTING:BRAKE LIGHTS; ELECTRICAL SYSTEM:WIRING

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
TSB_CLI049_R22026-09-02. Service bulletin. TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~ Soul EV (PS EV), 2017MY~ Niro (DE HEV/PHEV/EV), 2022MY~ EV6 (CV), 2021MY~ Sorento (MQ4 HEV/PHEV), 2023MY~ Sportage (NQ5 HEV/PHEV), and 2023MY~ Niro (SG2 EV/HEV/PHEV) vehicles.
TSB_ENG2632026-08-28. Service bulletin. TECHNICAL SERVICE BULLETIN: MISFIRE CONCERN DUE TO OVERRUNNING ALTERNATOR DECOUPLER - This bulletin provides information to address unresolved misfire events on some 2020–2024MY Forte (BDm) produced from January 1, 2019 through September 30, 2024, and 2020–2022MY Soul (SK3) vehicles produced from November 1, 2018 through May 31, 2022 equipped with a Gamma 1.6L T‑GDI engine. In certain cases, misfire symptoms may persist after completing normal diagnostic procedures and replacing ignition‑related components (spark plugs, ignition coils, and fuel injectors). If misfire concerns remain after these repairs are performed, excessive torsional oscillation of the Overrunning Alternator Decoupler (OAD) pulley may be the contributing factor. This bulletin provides the procedure to replace the OAD pulley with the updated Overrunning Alternator Pulley (OAP) kit and associated damper components.
PI2603Y_TSB2026-07-18. Service bulletin. TECHNICAL SERVICE BULLETIN: BSA REPLACEMENT (PI2603Y) - This bulletin provides information related to the Technical Service Bulletin previously published under PI2603, titled “BMS Battery Diagnostic Logic Improvement.” If one or more of the Diagnostic Trouble Codes (DTCs) listed in the bulletin are present or stored after the Battery Management System (BMS) software upgrade has been performed per PI2603, follow the procedure outlined in this publication to replace the Battery System Assembly (BSA) on the applicable vehicle.
SC307_REIMB2026-06-18. Service campaign. VOLUNTARY SERVICE CAMPAINGN: REIMBURSEMENT FORM (SC307 Flight#301) - This document is a Reimbursement Request form that was mailed with the customer letter advising them to submit the form if they had paid for repairs for this same matter prior to the Voluntary Service Campaign program launch.
SC307_OWNR_3012026-06-18. Service campaign. VOLUNTARY SERVICE CAMPAIGN & WARRANTY EXTENSION CAMPAIGN: OWNER RENOTIFICATION (SC307/WTY037) - This document is the owner renotification advising that Kia is conducting a Voluntary Service Campaign to relocate and install an improved blower motor 40amp fuse, with an increased terminal width, within the front wiring harness fuse box assembly in certain 2021-2022 MY K5 vehicles that were originally sold in or are currently registered in one of the 7 high-heat states (AZ, FL, HI, LA, MS, NV, and TX). In addition, Kia is extending the New Vehicle Limited Warranty coverage to all owners for repairs related to the HVAC blower motor in 2021-2022 MY K5 vehicles from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
PI2603_TSB2026-06-17. Service bulletin. TECHNICAL SERVICE BULLETIN: PRODUCT IMPROVEMENT CAMPAIGN: BMS BATTERY DIAGNOSTIC LOGIC IMPROVEMENT (PI2603) - This bulletin provides information regarding a Battery Management System (BMS) software update for certain 2020–2022MY Niro (DE EV) vehicles produced from June 2, 2020, through November 8, 2021. Kia has developed improved battery health monitoring software to enhance the BMS diagnostic performance of the high-voltage battery (HVB) cells produced by a specific supplier in the subject vehicles. This improved software will enhance the long-term issue detection capabilities of the high-voltage battery in the subject vehicles.
PI2603_OWNR2026-06-17. Other. PRODUCT IMPROVEMENT CAMPAIGN: OWNER NOTIFICATION (PI2603) - This document is the owner notification advising that Kia is conducting a Product Improvement Campaign to update the battery management system (BMS) software to enhance battery diagnostic performance in certain 2020-2022 MY Niro EV vehicles.
PI2603_QA2026-06-17. Other. PRODUCT IMPROVEMENT CAMPAIGN: QUESTION AND ANSWER (PI2603) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Product Improvement Campaign PI2603.
PI2603_DPSM2026-06-17. Other. PRODUCT IMPROVEMENT CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (PI2603) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Product Improvement Campaign to update the battery management system (BMS) software to enhance battery diagnostic performance in certain 2020-2022 MY Niro EV vehicles manufactured from June 2, 2020 through November 8, 2021.
PI2603_DP2026-06-17. Other. PRODUCT IMPROVEMENT CAMPAIGN: DEALER PRINCIPAL MEMO (PI2603) - This document is the announcement to the dealer principals advising that Kia is conducting a Product Improvement Campaign to update the battery management system (BMS) software to enhance battery diagnostic performance in certain 2020-2022 MY Niro EV vehicles manufactured from June 2, 2020 through November 8, 2021.