# Service bulletin T\-SB\-0025\-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10198104
- Published by NHTSA: 2021\-06\-21
- Manufacturer's number: T\-SB\-0025\-21
- Manufacturer's date: 2021\-05\-03
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

TSB: Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio \(versions 1784\) or earlier may exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone call operation during Apple CarPlay®. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Abnormal charging scheduling operation on RAV4 Prime models. ?Abnormal XM operation when using Apple CarPlay®. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10198104-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10198104-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Trouble codes named

B15FE

## Vehicles listed

- 2020 to 2021 TOYOTA 4RUNNER
- 2021 TOYOTA AVALON
- 2021 TOYOTA AVALON HYBRID
- 2020 to 2021 TOYOTA C\-HR
- 2020 to 2021 TOYOTA CAMRY
- 2020 to 2021 TOYOTA CAMRY HYBRID
- 2021 TOYOTA COROLLA
- 2020 to 2021 TOYOTA COROLLA HATCHBACK
- 2021 TOYOTA COROLLA HYBRID
- 2020 to 2021 TOYOTA HIGHLANDER
- 2020 to 2021 TOYOTA HIGHLANDER HYBRID
- 2021 TOYOTA PRIUS
- 2020 to 2021 TOYOTA RAV4
- 2020 to 2021 TOYOTA RAV4 HYBRID
- 2021 TOYOTA RAV4 PRIME
- 2020 to 2021 TOYOTA TACOMA
- 2020 to 2021 TOYOTA TUNDRA

## Recalls for the same vehicles and component

- [2023382](/recalls/tc/2023382.md), 2023-07-12: Electrical
- [23V478000](/recalls/nhtsa/23V478000.md), 2023-07-12: ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
- [23V041000](/recalls/nhtsa/23V041000.md), 2023-02-02: ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE \(HPCU\)
- [22V480000](/recalls/nhtsa/22V480000.md), 2022-07-06: EQUIPMENT:OTHER:LABELS
- [2021723](/recalls/tc/2021723.md), 2021-11-24: Electrical
- [21V688000](/recalls/nhtsa/21V688000.md), 2021-09-02: EXTERIOR LIGHTING:HEADLIGHTS; ELECTRICAL SYSTEM:WIRING
- [20V410000](/recalls/nhtsa/20V410000.md), 2020-07-15: EXTERIOR LIGHTING:TURN SIGNAL; ELECTRICAL SYSTEM:WIRING
- [2020149](/recalls/tc/2020149.md), 2020-04-08: Electrical
- [19V244000](/recalls/nhtsa/19V244000.md), 2019-03-27: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [22TE09](/bulletins/11033412.md), 2026-06-04, Warranty extension: ELECTRICAL SYSTEM. Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.
- [T\-SB\-0021\-26](/bulletins/11031158.md), 2026-04-08, Service bulletin: ELECTRICAL SYSTEM. Some 2020 – 2024 model year Highlander and Highlander Hybrid vehicles may exhibit a condition in which the air conditioner does not cool due to a leak and/or corrosion in the rear underbody air conditioner tube and accessory assembly. The anti\-corrosion material has been updated to reduce the possibility of this condition.
- [T\-SB\-0106\-22 Rev2](/bulletins/11028726.md), 2026-02-11, Service bulletin: ELECTRICAL SYSTEM. OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T\-SB\-0001\-26.
- [T\-SB\-0001\-26](/bulletins/11028722.md), 2026-02-11, Service bulletin: ELECTRICAL SYSTEM. Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool \(SST\) USB flash drive to update the map, points of interest, and system software.
- [T\-TT\-0797\-26](/bulletins/11028713.md), 2026-02-11, Service bulletin: ELECTRICAL SYSTEM. Some RAV4 vehicles power seat where the automatic seat adjustment by the memory function does not work.
- [22TE09](/bulletins/11028711.md), 2026-02-11, Warranty extension: ELECTRICAL SYSTEM. Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.
- [25TD01](/bulletins/11024098.md), 2025-10-08, Service campaign: ELECTRICAL SYSTEM. The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.
- [25TD01](/bulletins/11024097.md), 2025-10-08, Service bulletin: ELECTRICAL SYSTEM. TECHNICAL INSTRUCTIONS FOR 25TD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2019 \- 2024 RAV4 HV \(AWD\), 2021\- 2024 RAV4 PRIME, 2020\-2024 HIGHLANDER HV \(AWD\), 2021\-2024 VENZA HV, 2023\-2024 CROWN HV VEHICLES
- [25TD01](/bulletins/11024096.md), 2025-10-08, Service campaign: ELECTRICAL SYSTEM. The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor. Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.
- [25TD01](/bulletins/11024090.md), 2025-10-08, Service bulletin: ELECTRICAL SYSTEM. TECHNICAL INSTRUCTIONS FOR 25TD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2019 \- 2024 RAV4 HV \(AWD\) 2021\- 2024 RAV4 PRIME 2020\-2024 HIGHLANDER HV \(AWD\) 2021\-2024 VENZA HV 2023\-2024 CROWN HV

JSON: [/v1/bulletins/10198104](/v1/bulletins/10198104)

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