# Service bulletin SSM 49820

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10194425
- Published by NHTSA: 2021\-06\-01
- Manufacturer's number: SSM 49820
- Manufacturer's date: 2021\-05\-24
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM

## NHTSA's summary

Some 2017\-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone\-as\-a\-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit \(TCU\)/gateway module \(GWM\)/remote function actuator \(RFA\) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10194425-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10194425-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2021 FORD BRONCO SPORT
- 2018 to 2019 FORD ECOSPORT
- 2019 to 2021 FORD EDGE
- 2017 to 2019 FORD ESCAPE
- 2018 to 2021 FORD EXPEDITION
- 2018 to 2021 FORD EXPLORER
- 2017 to 2021 FORD F\-150
- 2019 to 2021 FORD F\-250 SD
- 2019 to 2021 FORD F\-350 SD
- 2019 to 2021 FORD F\-450 SD
- 2019 to 2021 FORD F\-550 SD
- 2019 FORD FIESTA
- 2017 to 2020 FORD FUSION
- 2017 to 2020 FORD FUSION ENERGI
- 2017 to 2020 FORD FUSION HYBRID
- 2018 to 2021 FORD MUSTANG
- 2021 FORD MUSTANG MACH E
- 2019 to 2021 FORD RANGER
- 2019 to 2020 FORD TRANSIT CONNECT
- 2020 to 2021 LINCOLN AVIATOR
- 2018 to 2019 LINCOLN CONTINENTAL
- 2020 to 2021 LINCOLN CORSAIR
- 2007 LINCOLN MKX
- 2018 LINCOLN MKX
- 2019 to 2020 LINCOLN MKX
- 2019 to 2021 LINCOLN NAUTILUS
- 2018 to 2021 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V372000](/recalls/nhtsa/26V372000.md), 2026-06-09: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [26V370000](/recalls/nhtsa/26V370000.md), 2026-06-09: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [26V104000](/recalls/nhtsa/26V104000.md), 2026-02-20: EXTERIOR LIGHTING:TAIL LIGHTS; ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
- [26V012000](/recalls/nhtsa/26V012000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [26V011000](/recalls/nhtsa/26V011000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2026005](/recalls/tc/2026005.md), 2026-01-09: Electrical
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [25V886000](/recalls/nhtsa/25V886000.md), 2025-12-18: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [25V789000](/recalls/nhtsa/25V789000.md), 2025-11-14: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [2025554](/recalls/tc/2025554.md), 2025-10-10: Electrical

## Other bulletins for the same vehicles and component

- [TSB 26\-2325](/bulletins/11037978.md), 2026-10-05, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Some of the vehicles listed in the Model statement above may exhibit a front courtesy lamp that is inoperative. This may be due to a concern with the front courtesy lamp light module.
- [25E10\-S1](/bulletins/11037788.md), 2026-10-02, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. 25E10\-S1 Owner letter
- [26B07](/bulletins/11037782.md), 2026-10-02, Other: FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Recommended Repair Prior to Sale Customer Satisfaction Program 26B07 Certain 2021\-2025 Model Year F\-150 Lightning and Mustang Mach\-E Vehicles Undesired Acceleration Due to Adaptive Cruise Control \(ACC\) Activation
- [SSM 55194](/bulletins/11037561.md), 2026-09-30, Service bulletin: ELECTRICAL SYSTEM; EXTERIOR LIGHTING; UNKNOWN OR OTHER. Some 2021\-2024 Mustang Mach\-E, 2025\-2026 Navigator and 2024 F\-150 vehicles may exhibit inoperative welcome/approach detection lights. This may be due to the body control module \(BCM\) software. To correct the condition, download and run the "BCM \- Programmable Module Installation \(PMI\)" application using the latest software level of the Ford Diagnosis and Repair System \(FDRS\) scan tool. If the condition persists after PMI, refer to Workshop Manual \(WSM\), Section 417\-01 for normal diagnostics and repair as necessary outside of this article. For claiming, use causal part 15604 and labor operations 12651D and BCM.
- [SYNC\-26.2.8.5 F\-150](/bulletins/11037310.md), 2026-09-14, Over\-the\-air update: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. 26C37 Recall remedy Prevents a potential rearview camera image obstruction caused by a menu displaying on top of it
- [TSB 26\-2391](/bulletins/11037297.md), 2026-09-12, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This bulletin updates 26\-2206. Reason for update: update the Service Procedure to revise Steps 19\-21, adding Step 22, and adding Figure 15\-16 to clarify connector C316 location. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes \(DTCs\) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A \(IPMA\) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre\-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
- [SSM 55149](/bulletins/11037295.md), 2026-09-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Some 2021\-2024 Bronco Sport vehicles equipped with a 1.5L may exhibit a lack of air conditioning \(A/C\) cooling while at a stop and idling in ambient temperatures of 100°F \(38°C\) or higher. In addition, there are no diagnostic trouble codes \(DTC\) present related to A/C system functionality, refrigerant charge levels are to specification and system is free of refrigerant leaks and/or A/C compressor related concerns. Customers may also report that A/C system cooling will be restored once the vehicle starts moving or placed in park/neutral.\<br /\>\<br /\> This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q4 2026. Replacement or reprogramming of any components will not resolve this condition. Monitor Professional Technician System \(PTS\) for additional information and schedule service appointments for customers once the repair becomes available.\<br /\>\<br /\> If the vehicle exhibit
- [ITRM\-26.DC F\-150](/bulletins/11037291.md), 2026-09-11, Over\-the\-air update: SERVICE BRAKES; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. 26C10 Recall remedy \-Addresses instances where the trailer lights and trailer brakes may not function
- [TSB 26\-2395](/bulletins/11036595.md), 2026-09-01, Service bulletin: POWER TRAIN; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This article supersedes 26\-2287. Reason for update: update the labor operation numbers to add MT to operations C, F, G, H, J, K, L and M, and correct the part number LIMZ\-4A015\-B to L1MZ\-4A015\-B. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTC\)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module \(PCM\) or transmission control module \(TCM\). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as ne
- [26N15](/bulletins/11036550.md), 2026-09-01, Other: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Customer Satisfaction Program 26N15 Certain 2020\-2026 Model Year Escape and 2021\-2026 Model Year Corsair Plug\-in Hybrid Electric Vehicles \(PHEV\) – High Voltage Battery Replacement

JSON: [/v1/bulletins/10194425](/v1/bulletins/10194425)

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