# Service bulletin SSM 49795

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10194413
- Published by NHTSA: 2021\-06\-01
- Manufacturer's number: SSM 49795
- Manufacturer's date: 2021\-05\-12
- NHTSA component: COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM

## NHTSA's summary

Some 2018\-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. If the vehicle has been driven within 14 days and the battery state of charge is above 9.5 volts when the deep sleep message set, this is an erroneous message. Starting and running the vehicle will clear the message and allow the remote commands to function again. Inform customers that engineering is currently working on a solution for this condition that will be released via an over the air \(OTA\) update that is expected in June 2021. Replacement or reprogramming of the telematics control unit \(TCU\)/gateway module \(GWM\) will not resolve this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10194413-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10194413-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2021 FORD BRONCO SPORT
- 2018 to 2019 FORD ECOSPORT
- 2019 to 2021 FORD EDGE
- 2018 to 2019 FORD ESCAPE
- 2018 to 2021 FORD EXPEDITION
- 2018 to 2021 FORD EXPLORER
- 2018 to 2019 FORD EXPLORER POLICE INTERCEPT
- 2018 to 2021 FORD F\-150
- 2019 to 2021 FORD F\-250 SD
- 2019 to 2021 FORD F\-350 SD
- 2019 to 2021 FORD F\-450 SD
- 2019 to 2021 FORD F\-550 SD
- 2019 FORD FIESTA
- 2018 to 2020 FORD FUSION
- 2018 to 2020 FORD FUSION ENERGI
- 2018 to 2020 FORD FUSION HYBRID
- 2018 to 2021 FORD MUSTANG
- 2019 to 2021 FORD RANGER
- 2020 to 2021 LINCOLN AVIATOR
- 2018 to 2019 LINCOLN CONTINENTAL
- 2020 to 2021 LINCOLN CORSAIR
- 2007 LINCOLN MKX
- 2018 LINCOLN MKX
- 2019 to 2020 LINCOLN MKX
- 2019 to 2021 LINCOLN NAUTILUS
- 2018 to 2021 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V372000](/recalls/nhtsa/26V372000.md), 2026-06-09: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [26V104000](/recalls/nhtsa/26V104000.md), 2026-02-20: EXTERIOR LIGHTING:TAIL LIGHTS; ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
- [2026005](/recalls/tc/2026005.md), 2026-01-09: Electrical
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [25V886000](/recalls/nhtsa/25V886000.md), 2025-12-18: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [25V789000](/recalls/nhtsa/25V789000.md), 2025-11-14: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [2025554](/recalls/tc/2025554.md), 2025-10-10: Electrical
- [25V689000](/recalls/nhtsa/25V689000.md), 2025-10-10: ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
- [25V349000](/recalls/nhtsa/25V349000.md), 2025-05-23: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [25V346000](/recalls/nhtsa/25V346000.md), 2025-05-23: ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE

## Other bulletins for the same vehicles and component

- [TSB 26\-2325](/bulletins/11037978.md), 2026-10-05, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Some of the vehicles listed in the Model statement above may exhibit a front courtesy lamp that is inoperative. This may be due to a concern with the front courtesy lamp light module.
- [25E10\-S1](/bulletins/11037788.md), 2026-10-02, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. 25E10\-S1 Owner letter
- [SYNC\-26.2.8.5 F\-150](/bulletins/11037310.md), 2026-09-14, Over\-the\-air update: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. 26C37 Recall remedy Prevents a potential rearview camera image obstruction caused by a menu displaying on top of it
- [TSB 26\-2391](/bulletins/11037297.md), 2026-09-12, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This bulletin updates 26\-2206. Reason for update: update the Service Procedure to revise Steps 19\-21, adding Step 22, and adding Figure 15\-16 to clarify connector C316 location. Some of the vehicles listed in the Model statement above may exhibit diagnostic trouble codes \(DTCs\) C1001:31, U3000:89, and/or U3000:49 stored in the image processing module A \(IPMA\) and at least one of the following conditions: "Front Camera Fault Service Required" message Pre\-collision assist inoperative Adaptive cruise control inoperative Front windshield camera alignment routine fails to complete This may be due to the coaxial cable between the IPMA camera and the IPMA.
- [SSM 55149](/bulletins/11037295.md), 2026-09-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Some 2021\-2024 Bronco Sport vehicles equipped with a 1.5L may exhibit a lack of air conditioning \(A/C\) cooling while at a stop and idling in ambient temperatures of 100°F \(38°C\) or higher. In addition, there are no diagnostic trouble codes \(DTC\) present related to A/C system functionality, refrigerant charge levels are to specification and system is free of refrigerant leaks and/or A/C compressor related concerns. Customers may also report that A/C system cooling will be restored once the vehicle starts moving or placed in park/neutral.\<br /\>\<br /\> This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q4 2026. Replacement or reprogramming of any components will not resolve this condition. Monitor Professional Technician System \(PTS\) for additional information and schedule service appointments for customers once the repair becomes available.\<br /\>\<br /\> If the vehicle exhibit
- [ITRM\-26.DC F\-150](/bulletins/11037291.md), 2026-09-11, Over\-the\-air update: SERVICE BRAKES; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. 26C10 Recall remedy \-Addresses instances where the trailer lights and trailer brakes may not function
- [TSB 26\-2395](/bulletins/11036595.md), 2026-09-01, Service bulletin: POWER TRAIN; UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This article supersedes 26\-2287. Reason for update: update the labor operation numbers to add MT to operations C, F, G, H, J, K, L and M, and correct the part number LIMZ\-4A015\-B to L1MZ\-4A015\-B. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: Harsh engagement Delayed engagement Harsh shift Delayed shift Illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTC\)s P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module \(PCM\) or transmission control module \(TCM\). This may be due to axial movement of the CDF clutch cylinder sleeve causing hydraulic circuit leaks. NOTE: If internal transmission service is required to address a concern detected with the CDF clutch cylinder following this article, technicians should carefully inspect and replace other transmission components and flush transmission fluid cooler only as ne
- [26N15](/bulletins/11036550.md), 2026-09-01, Other: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Customer Satisfaction Program 26N15 Certain 2020\-2026 Model Year Escape and 2021\-2026 Model Year Corsair Plug\-in Hybrid Electric Vehicles \(PHEV\) – High Voltage Battery Replacement
- [SSM 55069](/bulletins/11036103.md), 2026-08-11, Service bulletin: VISIBILITY/WIPER; ELECTRICAL SYSTEM; STRUCTURE:BODY. Some 2020\-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inoperative. This may be due to a broken or missing sunshield fabric retainer/clip. A revised sunshield clip \(LJ6Z\-5452118\-B\) is now available to address this condition. It is not necessary to replace the entire sunshield assembly if the clip\(s\) are broken or missing. Refer to Workshop Manual \(WSM\), Section 501\-17 Roof Opening Panel \> General Procedures \> Inspection and Replacement of the Roof Opening Panel Shield Clip.
- [TSB 26\-2359](/bulletins/11036074.md), 2026-08-10, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. Some of the vehicles listed in the Model statement above may exhibit an incorrectly illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble code \(DTC\) P0420 stored in the powertrain control module \(PCM\). This may be due to the software in the PCM.

JSON: [/v1/bulletins/10194413](/v1/bulletins/10194413)

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