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Service bulletin SM 02-2021

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10194384
Published by NHTSA2021-06-03
Manufacturer's numberSM 02-2021
Manufacturer's date2021-05-20
NHTSA componentEQUIPMENT

NHTSA's summary

This special notice is to inform dealers to return the parts listed if it meets the criteria provided.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
AUDI Q52017, 2018, 2019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20236592023-12-13. Accessories

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
A9124992073629_12024-05-07. Service bulletin. This bulletin provides information when the Apple CarPlay connection is dropped repeatedly in short intervals.
SM 21-20242024-04-05. Service bulletin. This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
SM 19-20242024-04-05. Service bulletin. This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
SM 17-20242024-04-05. Service bulletin. This special notice is to inform dealers to return the parts listed and only order the successor parts going forward.
A9124892069112_52024-04-04. Service bulletin. This bulletin provides information on various improvements for MIB 3.
A9124802055591_62024-03-06. Service bulletin. This bulletin provides information for vehicles when the infotainment system sporadically reboots.
A9124772073135_12024-03-06. Service bulletin. This Pending Service Solution (PSS) requests that a record be added to the PSS database in instances where the radio favorites are lost, shortcuts are greyed out on lower screen with MIB3 vehicles.
A9124762073134_12024-03-06. Service bulletin. This Pending Service Solution (PSS) requests that technicians create a record in the PSS database in instances where the star button function assignment is lost on the multifunction steering wheel is lost sporadically.
A9124702062466_42024-03-06. Service bulletin. This bulletin provides information when Apple CarPlay cannot be started using Wi-Fi connection (Wireless CarPlay).
A9124682072959_12024-03-06. Service bulletin. This bulletin provides information for when Apple CarPlay pops up or takes over audio without user intervention in vehicles with the Audi Smartphone Interface.