# Service bulletin ITB13058A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192819
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB13058A
- Manufacturer's date: 2016\-05\-05
- NHTSA component: STRUCTURE:BODY:ROOF AND PILLARS; STRUCTURE:BODY:TRUNK LID

## NHTSA's summary

IF YOU CONFIRM: There is a squeak, rattle, buzz, or rubbing type noise coming from the retractable hard top and/or trunk area while driving. \- See page 2 and 3 for specific locations and types of noises. ACTION: Refer to the Repair Overview on page 2 and 3. See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10192819-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10192819-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2009 to 2013 INFINITI G37
- 2014 to 2015 INFINITI Q60

## Other bulletins for the same vehicles and component

- [ITB09\-063C](/bulletins/11031720.md), 2026-04-29, Service bulletin: STRUCTURE:BODY. CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS \(Federal Motor Vehicle Safety Standards\) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. · The “VIN Plate/Label” \(metal plate or vinyl label\) is attached to the instrument panel or body on the driver side at the base of the windshield \(see Figure 1\). · The “Certification Label” \(vinyl adhesive label\) is located on the lower area of the driver side B\-Pillar \(see Figure 1\).
- [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039J](/bulletins/10232644.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB15019](/bulletins/10192569.md), 2021-05-10, Service bulletin: STRUCTURE; ELECTRICAL SYSTEM. SERVICE INFORMATION The Body Control Module \(BCM\) for the Applied Vehicles in this bulletin is now shipped as a blank unit. As with previous BCM replacements, when a blank unit is installed, the configuration process must be performed. See this bulletin for further detail.
- [ITB14030](/bulletins/10192401.md), 2021-05-10, Service bulletin: STRUCTURE:BODY:ROOF AND PILLARS; ELECTRICAL SYSTEM. SERVICE INFORMATION If the battery becomes disconnected or discharged while the retractable hard top is in any position other than fully closed or fully retracted, the retractable hard top control may stop operating and the following DTCs will be stored: B1707 and B1708. Other retractable hard top related DTCs may also be found stored. To restore operation: \(1\) close the roof fully manually; \(2\) erase the DTC\(s\); and \(3\) perform hard top control unit initialization. This bulletin provides the procedures to restore retractable hard top control operation. See this bulletin for further detail.
- [ITB14023](/bulletins/10192357.md), 2021-05-10, Service bulletin: EQUIPMENT; STRUCTURE:BODY:ROOF AND PILLARS. SERVICE INFORMATION If the hydraulic unit assembly \(pump assembly\) needs to be tested for any reason, the convertible top should not sink or drop further than 250 mm \(9.84 inches\) within one \(1\) minute or less when opened as shown in Figure 1. \- If the convertible top sinks further than 250 mm \(9.84 inches\) within one \(1\) minute or less \- the pump assembly needs to be replaced. \- If the convertible top does not sink further than 250 mm \(9.84 inches\) within one \(1\) minute or less \- the pump assembly is OK. NOTE: This instruction supersedes the previous 15 mm measurement threshold specified in SIR video \# 165. CAUTION: The convertible top should only be partially opened for service and should not be left in this position as damage may result. See this bulletin for further detail.
- [ITB07047D](/bulletins/10192238.md), 2021-05-10, Service bulletin: STRUCTURE. SERVICE INFORMATION Scratch Shield is a scratch\-resistant clear coat which "heals" by itself when the vehicle gets a small scratch in the clear coat. If the scratch reaches the color base coat, however, it will not "heal". Scratch Shield was implemented for the first time in the U.S. with the 2008 EX35. NOTE: Scratch Shield is applied to body panels and fasicas only. Scratch Shield Label Vehicles equipped with Scratch Shield have a label \(see Figure 1\) which is typically located underneath the hood. Vehicles that DO NOT have the Scratch Shield label shown in Figure 1 are not equipped with Scratch Shield. See this bulletin for further detail.
- [ITB11014B](/bulletins/10192126.md), 2021-05-10, Service bulletin: STRUCTURE. SERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage. This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. \- Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick\-up errors. NOTE \- Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
- [ITB18\-037](/bulletins/10149809.md), 2018-12-03, Service bulletin: STRUCTURE; EQUIPMENT. PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors \(see examples on page 2\). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- [ITB16\-042](/bulletins/10120583.md), 2017-10-25, Service bulletin: STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT; VISIBILITY. 2014\-2015 Q60; POWER WINDOWS DO NOT OPERATE CORRECTLY SERVICE INFORMATION If power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or both power windows: \- AUTO\-UP does not work, but window will move up and down with manual operation of the switch. \- When door is opened, window will lower a small amount \(normal operation\) but will not raise when door is closed. \- Window will move down when operating the window switch, but will not move up. NOTE: \- If any of the above symptoms should occur, it may indicate that Window Initialization is needed \(see page 2\). Initialization should be done before attempting any repairs. \- If needed, refer to the applicable Electronic Service Manual \(ESM\) to perform electrical diagnosis. \- After electrical repairs to the vehicle \(including repairs to the power windows\), make sure to perform the Window Initialization and Anti\-pinch Function Check procedures on page 2.

JSON: [/v1/bulletins/10192819](/v1/bulletins/10192819)

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