# Service bulletin ITB13007A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192693
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB13007A
- Manufacturer's date: 2015\-12\-01
- NHTSA component: VISIBILITY

## NHTSA's summary

SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. \* Most any foreign material on the surface of the Windshield can be cleaned off by using \#0000 super fine steel wool. \>The \#0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10192693-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10192693-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Glass, wipers and mirrors

## Vehicles listed

- 2008 to 2013 INFINITI EX35
- 2003 to 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2010 to 2012 INFINITI FX37
- 2013 INFINITI FX37
- 2003 to 2008 INFINITI FX45
- 2009 INFINITI FX45
- 2009 to 2013 INFINITI FX50
- 1999 to 2002 INFINITI G20
- 2003 to 2008 INFINITI G35
- 2008 to 2013 INFINITI G37
- 1999 to 2001 INFINITI I30
- 2002 to 2004 INFINITI I35
- 2012 INFINITI M
- 2011 to 2013 INFINITI M37
- 2003 to 2004 INFINITI M45
- 2006 to 2010 INFINITI M45
- 2011 to 2013 INFINITI M56
- 2015 INFINITI Q40
- 1999 to 2006 INFINITI Q45
- 2014 to 2015 INFINITI Q50
- 2014 INFINITI Q60
- 2014 to 2016 INFINITI Q70
- 1999 to 2003 INFINITI QX4
- 2014 to 2016 INFINITI QX50
- 2004 to 2013 INFINITI QX56
- 2014 to 2016 INFINITI QX70
- 2014 to 2016 INFINITI QX80

## Recalls for the same vehicles and component

- [11V538000](/recalls/nhtsa/11V538000.md), 2011-11-04: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

## Other bulletins for the same vehicles and component

- [ITB17\-009H](/bulletins/11001182.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007I](/bulletins/11001179.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039K](/bulletins/11001177.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039J](/bulletins/10232644.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB11\-052A](/bulletins/10211972.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; POWER WINDOW AUTO\-UP OPERATION CAMPAIGN ID \# P1218 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1218. • Discard all previous versions of ITB11\-052.
- [ITB09039C](/bulletins/10192728.md), 2021-05-10, Service bulletin: VISIBILITY. SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America \(NNA\) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- [ITB15032](/bulletins/10192681.md), 2021-05-10, Service bulletin: VISIBILITY. SERVICE INFORMATION Power moonroof initialization procedures for the Applied Vehicles have been revised. The procedure described in this bulletin differs from the procedure in the Electronic Service Manual \(ESM\). At a later date and where possible, the applicable ESMs will be updated with the revised procedures. Follow the procedure in this bulletin should the power moonroof in an Applied Vehicle need to be initialized. See this bulletin for further detail.
- [ITB10037D](/bulletins/10192601.md), 2021-05-10, Service bulletin: VISIBILITY; AIR BAGS; STEERING. SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: \- Automatic Drive Positioner \(includes driver seat, steering column, and mirror position memory\) \- Audio \(station presets, etc.\) \- Auto air conditioning and heating \(retains the last temperature and mode setting for each Intelligent Key user\) \- Navigation system \(retains the last settings \[e.g., Birdview\] and clock display preference for each Intelligent Key user\) See this bulletin for further detail.
- [ITB14039B](/bulletins/10192528.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY. IF YOU CONFIRM A strong sulfur like odor is coming from the Moonroof drain hoses after a hot soak \(after sitting with doors and windows closed\). \- Odor is most noticeable if the Moonroof shade is left closed while the vehicle sits in the direct sunlight and then after a hot soak the Moonroof shade is opened. NOTE \- The Moonroof drain hoses MUST be the cause of the strong sulfur like odor for this bulletin to apply. ACTION Replace the Moonroof drain hoses with the Service Procedure starting on the next page AND deodorize with an ozone generator as needed AND THEN replace in\-cabin microfilter. See this bulletin for further detail.

JSON: [/v1/bulletins/10192693](/v1/bulletins/10192693)

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