# Service bulletin ITB10037D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192601
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB10037D
- Manufacturer's date: 2015\-07\-07
- NHTSA component: VISIBILITY; AIR BAGS; STEERING

## NHTSA's summary

SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that are linked with Intelligent Key include: \- Automatic Drive Positioner \(includes driver seat, steering column, and mirror position memory\) \- Audio \(station presets, etc.\) \- Auto air conditioning and heating \(retains the last temperature and mode setting for each Intelligent Key user\) \- Navigation system \(retains the last settings \[e.g., Birdview\] and clock display preference for each Intelligent Key user\) See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10192601-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10192601-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags, Glass, wipers and mirrors, Steering

## Vehicles listed

- 2013 INFINITI JX
- 2012 INFINITI M
- 2014 to 2015 INFINITI Q50
- 2014 to 2015 INFINITI QX50
- 2011 to 2013 INFINITI QX56
- 2014 to 2015 INFINITI QX60
- 2014 to 2015 INFINITI QX80

## Recalls for the same vehicles and component

- [2020136](/recalls/tc/2020136.md), 2020-03-31: Airbag
- [20V188000](/recalls/nhtsa/20V188000.md), 2020-03-30: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- [16V430000](/recalls/nhtsa/16V430000.md), 2016-06-13: STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2016296](/recalls/tc/2016296.md), 2016-06-10: Steering
- [16V244000](/recalls/nhtsa/16V244000.md), 2016-04-26: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
- [2016123](/recalls/tc/2016123.md), 2016-03-17: Airbag
- [2015491](/recalls/tc/2015491.md), 2015-10-20: Airbag
- [15V681000](/recalls/nhtsa/15V681000.md), 2015-10-20: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS:FRONTAL
- [14V668000](/recalls/nhtsa/14V668000.md), 2014-10-24: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- [2014476](/recalls/tc/2014476.md), 2014-10-23: Airbag

## Other bulletins for the same vehicles and component

- [ITB19\-024D](/bulletins/11009064.md), 2024-10-22, Service bulletin: AIR BAGS. DTC B00A0\-00 STOREIF YOU CONFIRM DTC B00A0\-00 \(OCCUPANT DETECTION SENSOR UNIT\) is stored, AND OCS zero point reset cannot be performed, \(continued on the next page\)D
- [ITB17\-009H](/bulletins/11001182.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007I](/bulletins/11001179.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039K](/bulletins/11001177.md), 2024-06-07, Service bulletin: VISIBILITY/WIPER. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-007H](/bulletins/10232646.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB09\-039J](/bulletins/10232644.md), 2023-03-07, Service bulletin: VISIBILITY; STRUCTURE. WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB19\-024B](/bulletins/10212027.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [PC835 \- R1606 Ca](/bulletins/10202175.md), 2021-10-07, Service bulletin: SEATS; AIR BAGS; ELECTRICAL SYSTEM. R1606 Occupant Classification System \(OCS\) Campaign Quality Review \*\*\*\*\* Retailer Announcement \*\*\*\*\* INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign \(R1606\). If the VIN displays QA campaign ID PC835, retailers should perform the procedure attached to this communication even if the National Service History indicates the remedy action was previously performed for the vehicle. VINs identified with this QA campaign ID are being inspected to ensure the recall remedy was performed and documented in accordance with INFINITI’s quality standards. \*\*\*\*\* What Retailers Should Do \*\*\*\*\* PLEASE FOLLOW THE ATTACHED PROCEDURE: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PC835. 2. Retailers should complete this action on both retailed vehicles and previously owned vehicles within retailer inventory. • Retailers should follow all stop sale and do not drive, loan, sell, or trade instructions for campaigns. 3. Retailers will need to file the appropriate claim using applicable Op Code information in the repair procedure attached to this announcement to close the campaign. NOTE: Parts replaced under this activity will be placed on parts return. Monitor the Warranty Parts Return Website located at NNAnet.com for notifications.
- [ITB16011](/bulletins/10192762.md), 2021-05-10, Service bulletin: STEERING. IF YOU CONFIRM While turning the steering wheel or when driving at low speed \(straight or turning\), a high pitch power steering noise can be heard. \* Only while seated inside the vehicle And \* With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page. Please see this bulletin for further details.
- [ITB09039C](/bulletins/10192728.md), 2021-05-10, Service bulletin: VISIBILITY. SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America \(NNA\) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.

JSON: [/v1/bulletins/10192601](/v1/bulletins/10192601)

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