# Service bulletin ITB14037

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192414
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB14037
- Manufacturer's date: 2014\-08\-01
- NHTSA component: POWER TRAIN

## NHTSA's summary

IF YOU CONFIRM: A delay or harsh engagement into reverse is present. ACTION: 1. Refer to step 20 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2 If this bulletin applies, reprogram the EV/HEV \(Hybrid Power Control Module\) and the TCM \(Transmission Control Module\). Please see this bulletin for further details.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10192414-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10192414-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline

## Vehicles listed

- 2012 INFINITI M
- 2012 to 2013 INFINITI M35 HYBRID
- 2012 to 2013 INFINITI M37 HYBRID
- 2012 to 2013 INFINITI M56 HYBRID

## Recalls for the same vehicles and component

- [2024362](/recalls/tc/2024362.md), 2024-06-21: Powertrain
- [24V470000](/recalls/nhtsa/24V470000.md), 2024-06-21: POWER TRAIN:DRIVELINE:DRIVESHAFT
- [2020601](/recalls/tc/2020601.md), 2020-12-08: Powertrain
- [20V755000](/recalls/nhtsa/20V755000.md), 2020-12-07: POWER TRAIN:DRIVELINE:DRIVESHAFT
- [2016358](/recalls/tc/2016358.md), 2016-07-11: Powertrain

## Other bulletins for the same vehicles and component

- [ITB13\-008D](/bulletins/10233614.md), 2023-04-04, Service bulletin: POWER TRAIN:AXLE HUBS. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-008C](/bulletins/10222705.md), 2022-10-07, Service bulletin: POWER TRAIN. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-008B](/bulletins/10199137.md), 2021-07-10, Service bulletin: POWER TRAIN. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB18\-034](/bulletins/10149806.md), 2018-12-03, Service bulletin: POWER TRAIN. TRANSMISSION \& ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed\-Right\-First\-Time ? Infiniti may review CONSULT\-III plus \(CIII plus\) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C\-III plus and perform ?Diagnosis \(All Systems\)?. Performing C\-III plus ?Diagnosis \(All Systems\)? is also required prior to contacting any Infiniti call center \(i.e. TECH\-LINE, PCC, or WCC\) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18\-019. To support Automated Vehicle Data Collection, your C\-III plus must have the Diagnosis result reporting function\-Setting turned ON. If Diagnosis result reporting function\-Setting is OFF: \- It may cause dealer consideration for Audit or the Anomalous Repair Control \(ARC\) program, where applicable. \- It may result in a repair being non\-warrantable. Refer to the Service Procedure on the next page to confirm your C\-III plus ?Diagnosis result reporting function\-Setting? is turned ON.
- [ITB\-12\-021\-A](/bulletins/10044282.md), 2012-06-05, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). INFINITI: VEHICLE EXPERIENCING HESITATION OR LAGGING AFTER COASTING, WHEN COMING TO A STOP HARSHER DOWNSHIFTS, AND REVVING OF ENGINE FROM HEAVY TO MODERATE BRAKING. \*PE

JSON: [/v1/bulletins/10192414](/v1/bulletins/10192414)

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