# Service bulletin ITB14014

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192345
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB14014
- Manufacturer's date: 2014\-04\-07
- NHTSA component: POWER TRAIN; STEERING

## NHTSA's summary

SERVICE INFORMATION When diagnosing an applied vehicle for possible power steering gear \(rack and pinion steering rack, or steering rack\) leak issues, in some cases it may appear the steering rack is leaking when actually, it?s not. Use this service bulletin to help make a more accurate diagnosis of the steering rack. \- Go to Power Steering Gear Inspection starting on page 2. See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10192345-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10192345-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Steering, Transmission and driveline

## Vehicles listed

- 2008 to 2013 INFINITI EX35
- 2009 to 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2013 INFINITI FX35
- 2008 to 2013 INFINITI G37
- 2012 INFINITI M
- 2014 INFINITI Q50
- 2014 INFINITI Q60
- 2014 INFINITI Q70
- 2014 INFINITI Q70 HYBRID
- 2014 INFINITI QX50
- 2014 INFINITI QX70

## Recalls for the same vehicles and component

- [2024362](/recalls/tc/2024362.md), 2024-06-21: Powertrain
- [24V470000](/recalls/nhtsa/24V470000.md), 2024-06-21: POWER TRAIN:DRIVELINE:DRIVESHAFT
- [20V755000](/recalls/nhtsa/20V755000.md), 2020-12-07: POWER TRAIN:DRIVELINE:DRIVESHAFT
- [16V430000](/recalls/nhtsa/16V430000.md), 2016-06-13: STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2016296](/recalls/tc/2016296.md), 2016-06-10: Steering
- [2015060](/recalls/tc/2015060.md), 2015-02-11: Steering
- [15V054000](/recalls/nhtsa/15V054000.md), 2015-02-02: STEERING:COLUMN
- [2014416](/recalls/tc/2014416.md), 2014-09-24: Powertrain
- [2014415](/recalls/tc/2014415.md), 2014-09-23: Powertrain
- [2014414](/recalls/tc/2014414.md), 2014-09-23: Powertrain

## Other bulletins for the same vehicles and component

- [ITB13\-008D](/bulletins/10233614.md), 2023-04-04, Service bulletin: POWER TRAIN:AXLE HUBS. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-008C](/bulletins/10222705.md), 2022-10-07, Service bulletin: POWER TRAIN. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-008B](/bulletins/10199137.md), 2021-07-10, Service bulletin: POWER TRAIN. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB14021B](/bulletins/10192822.md), 2021-05-10, Service bulletin: POWER TRAIN; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. SERVICE INFORMATION Replacement 5\-speed rear wheel drive Automatic Transmission \(A/T\) assemblies and replacement control valves \(valve bodies\) now come with blank Transmission Control Modules \(TCMs\). Blank TCMs come without software and must be programmed \(not reprogrammed\) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Infiniti electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
- [P5326OL](/bulletins/10192701.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5323OL](/bulletins/10192699.md), 2021-05-10, Service bulletin: STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5323](/bulletins/10192697.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5326](/bulletins/10192696.md), 2021-05-10, Service bulletin: STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [ITB15027](/bulletins/10192640.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN. SERVICE INFORMATION If the glove box is removed for any reason \(for example, installing an accessory kick plate, replacing an in\-cabin microfilter, etc.\), verify the trunk release power cancel switch operates normally after installing the glove box. See this bulletin for further detail.
- [ITB11011A](/bulletins/10192630.md), 2021-05-10, Service bulletin: POWER TRAIN; ENGINE AND ENGINE COOLING; EQUIPMENT. SERVICE INFORMATION For QX60 Hybrid Vehicles, go to page 4. Q50, Q70, and M35 Hybrid Vehicles The internal combustion \(IC\) engine in the Q50, Q70, and M35 Hybrid vehicles is started using a high voltage motor that is integrated into the transmission. The high voltage motor gets its power from the high voltage Lithium\-Ion \(Li\-ion\) battery that is mounted between the trunk room and the rear seat. The Li\-ion battery cannot be recharged using an external battery charger; therefore it is very important that the battery state of charge \(SOC\) is properly maintained during extended storage periods. Action must to be taken in order to prevent excessive discharge of the high voltage Li\-ion battery during an extended storage period. If the reserve capacity of the Li\-ion battery is not sufficient, the hybrid system cannot be started. Perform the Battery Discharge Prevention During Extended Storage procedure in this bulletin once a month \(every 30 days\). NOTE: A discharged high voltage Li\-ion battery is not a warrantable issue. See this bulletin for further detail.

JSON: [/v1/bulletins/10192345](/v1/bulletins/10192345)

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