# Service bulletin ITB13052

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192283
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB13052
- Manufacturer's date: 2013\-12\-11
- NHTSA component: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM

## NHTSA's summary

SERVICE INFORMATION Intelligent Key \(I\-Key\) systems on the Applied Vehicles use two \(2\) different Radio Frequencies \(RF\) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device \(e.g. aftermarket alarm system\) is transmitting at the same time as an I\-Key, it can interfere with the I\-Key signals being received by the BCM. If there is interference with I\-Key signals, the following symptoms may occur: \- The I\-Key is not detected, causing: \- The engine to not start \(no response when the Stop/Start button is pressed\) \- "I\-Key System Error" displayed in the instrument cluster \- "No I\-Key Detected" displayed in the instrument cluster \- Intermittent operation of the buttons on the remote \(Key FOB\). \- Intermittent operation of the door request switches. If a vehicle has experienced the above symptoms, or a customer has reported the above symptoms, refer to Supplemental Diagnosis / Information in this bulletin. See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192283-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192283-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine

## Vehicles listed

- 2013 INFINITI JX
- 2011 to 2013 INFINITI M45
- 2014 INFINITI Q70
- 2011 to 2013 INFINITI QX56
- 2014 INFINITI QX60
- 2014 INFINITI QX80

## Recalls for the same vehicles and component

- [21V774000](/recalls/nhtsa/21V774000.md), 2021-10-04: HYBRID PROPULSION SYSTEM; ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE
- [14V583000](/recalls/nhtsa/14V583000.md), 2014-09-22: VEHICLE SPEED CONTROL:ACCELERATOR PEDAL; ENGINE AND ENGINE COOLING:ENGINE
- [14V138000](/recalls/nhtsa/14V138000.md), 2014-03-25: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE
- [13V445000](/recalls/nhtsa/13V445000.md), 2013-10-17: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

## Other bulletins for the same vehicles and component

- [ITB12\-011R](/bulletins/11031701.md), 2026-04-29, Service bulletin: ELECTRICAL SYSTEM. TELEMATICS SERVICE INFORMATION See ITB19\-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit \(TCU\). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set\-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.
- [ITB13\-052E](/bulletins/11002539.md), 2024-06-28, Service bulletin: ELECTRICAL SYSTEM. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB13\-006D](/bulletins/11002537.md), 2024-06-28, Service bulletin: ELECTRICAL SYSTEM. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB10\-029C](/bulletins/11001653.md), 2024-06-14, Service bulletin: ELECTRICAL SYSTEM. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB12\-011Q](/bulletins/10249891.md), 2024-02-08, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB22\-040](/bulletins/10227251.md), 2022-12-06, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM. 3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit \(TCU\). AT\&T discontinued its U.S. 3G network coverage on February 22, 2022. As a result, automakers that utilize AT\&T’s 3G network connection, including Nissan Group, have had connectivity services affected. INFINITI Connection with InTouch™ Services are no longer available on the APPLIED VEHICLES listed above.
- [ITB19\-024B](/bulletins/10212027.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION; AIR BAGS. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB11\-046B](/bulletins/10212025.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID \# P1235 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1235. • Discard all previous versions of ITB11\-046.
- [ITB22\-006](/bulletins/10208943.md), 2022-03-12, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicle’s 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. Attempting to start the vehicle, or turning the ignition ON, while using the high amperage quick charge could potentially damage the fuel pump control module. • Only turn the ignition ON when either the ESM or a technical service bulletin service procedure states to do so, and only while using a battery maintainer or smart charger set to reflash mode, or a similar setting. • Battery voltage should not exceed 16V during a reprograming operation.
- [ITB17\-042E](/bulletins/10208936.md), 2022-03-12, Service bulletin: ENGINE AND ENGINE COOLING. DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O\-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

JSON: [/v1/bulletins/10192283](/v1/bulletins/10192283)

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