# Service bulletin ITB12063C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192263
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB12063C
- Manufacturer's date: 2013\-11\-12
- NHTSA component: EQUIPMENT

## NHTSA's summary

IF YOU CONFIRM The customer reports that people on the other end of a phone call cannot hear them. Customer report may include: Voice is choppy or cuts\-out, voice sounds distant, voice sounds as if speaking through a tunnel, and/or voice sounds like it's under water. ACTION 1. Reprogram \(reconfigure\) the Multi AV. 2. Replace the microphone and the map lamp finisher. See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192263-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192263-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2010 to 2012 INFINITI EX35
- 2010 INFINITI FX35
- 2011 INFINITI FX35
- 2012 INFINITI FX35
- 2010 to 2012 INFINITI FX37
- 2013 INFINITI FX37
- 2010 to 2013 INFINITI FX50
- 2010 to 2012 INFINITI G37
- 2013 INFINITI JX
- 2011 to 2013 INFINITI M37
- 2011 to 2012 INFINITI QX56

## Recalls for the same vehicles and component

- [26V455000](/recalls/nhtsa/26V455000.md), 2026-07-15: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [ITB12\-011Q](/bulletins/10249891.md), 2024-02-08, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB19\-024C](/bulletins/10233657.md), 2023-04-04, Service bulletin: EQUIPMENT. DTC B00A0\-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB11\-046B](/bulletins/10212025.md), 2022-05-20, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). VOLUNTARY SERVICE CAMPAIGN CALL WAITING FUNCTION NAVIGATION UPDATE Service Campaign ID \# P1235 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1235. • Discard all previous versions of ITB11\-046.
- [ITB11\-047C](/bulletins/10202229.md), 2021-10-13, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. VOLUNTARY SERVICE CAMPAIGN 2011 – 2012 M; BLUETOOTH SOUND QUALITY Service Campaign ID \# P1239 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1239. • Discard all previous versions of ITB11\-047.
- [ITB11\-051A](/bulletins/10202228.md), 2021-10-13, Service bulletin: EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M; REAR WINDOW SUNSHADE Service Campaign ID \# P1238 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1238. • Discard all previous versions of ITB11\-051.
- [ITB11\-034A](/bulletins/10201190.md), 2021-09-08, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2009 – 2010 EX35 NO START OR WARNING LIGHT ILLUMINATION DUE TO WATER IN ELECTRICAL HARNESS Service Campaign ID \# P1223 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1223. • Discard all previous versions of ITB11\-034.
- [ITB11\-031B](/bulletins/10200009.md), 2021-08-06, Service bulletin: EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2011 QX56; VEHICLE DYNAMIC CONTROL \(VDC\) REPROGRAMMING Service Campaign ID \# P1217 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P1217. • Discard all previous versions of ITB11\-031.
- [ITB10\-047A](/bulletins/10200008.md), 2021-08-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STEERING. VOLUNTARY SERVICE CAMPAIGN 2011 INFINITI M37 / M56; 4 WHEEL ACTIVE STEERING Service Campaign ID \# P0328 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P0328. • Discard all previous versions of ITB10\-047.
- [ITB10\-015B](/bulletins/10199111.md), 2021-07-10, Service bulletin: EQUIPMENT. VOLUNTARY SERVICE CAMPAIGN 2010 G37 WITH NAVI; RADIO SEEK FUNCTION Service Campaign ID \# P0308 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# P0308. • Discard all previous versions of ITB10\-015.
- [ITB11021B](/bulletins/10192842.md), 2021-05-10, Service bulletin: EQUIPMENT; TIRES. SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In\-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked \(not moved\) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° \(see Figure 1\). Moving vehicles as shown in this bulletin will prevent tire Flat Spotting. See this bulletin for further detail.

JSON: [/v1/bulletins/10192263](/v1/bulletins/10192263)

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