# Service bulletin ITB00024F

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192219
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB00024F
- Manufacturer's date: 2013\-07\-23
- NHTSA component: STEERING; SUSPENSION; SERVICE BRAKES

## NHTSA's summary

SERVICE INFORMATION \- This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. \- Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure\(s\), listed on the following pages, for your specific issue. See this bulletin for further details.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192219-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192219-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Brakes, Steering, Suspension

## Vehicles listed

- 2008 to 2013 INFINITI EX35
- 1991 to 1996 INFINITI G20
- 1999 to 2002 INFINITI G20
- 2003 to 2008 INFINITI G35
- 2008 to 2013 INFINITI G37
- 1996 to 2001 INFINITI I30
- 2002 to 2004 INFINITI I35
- 1993 to 1997 INFINITI J30
- 2013 INFINITI JX
- 2012 INFINITI M
- 1991 to 1992 INFINITI M30
- 2003 to 2004 INFINITI M45
- 2006 to 2010 INFINITI M45
- 1991 to 2006 INFINITI Q45
- 2014 INFINITI Q50
- 2014 INFINITI Q60
- 1997 to 2003 INFINITI QX4
- 2014 INFINITI QX50
- 2004 to 2013 INFINITI QX56
- 2014 INFINITI QX60
- 2014 INFINITI QX70
- 2014 INFINITI QX80

## Recalls for the same vehicles and component

- [16V430000](/recalls/nhtsa/16V430000.md), 2016-06-13: STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2016296](/recalls/tc/2016296.md), 2016-06-10: Steering
- [2015060](/recalls/tc/2015060.md), 2015-02-11: Steering
- [15V054000](/recalls/nhtsa/15V054000.md), 2015-02-02: STEERING:COLUMN
- [15V012000](/recalls/nhtsa/15V012000.md), 2015-01-14: SERVICE BRAKES
- [13V588000](/recalls/nhtsa/13V588000.md), 2013-11-20: STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2013410](/recalls/tc/2013410.md), 2013-11-19: Steering
- [13V445000](/recalls/nhtsa/13V445000.md), 2013-10-17: ELECTRICAL SYSTEM:SOFTWARE; SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
- [2013355](/recalls/tc/2013355.md), 2013-10-16: Brakes
- [11V244000](/recalls/nhtsa/11V244000.md), 2011-04-20: SUSPENSION:FRONT; STEERING:COLUMN

## Other bulletins for the same vehicles and component

- [ITB10\-074B](/bulletins/10233611.md), 2023-04-04, Service bulletin: SERVICE BRAKES. ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB12026F](/bulletins/10192775.md), 2021-05-10, Service bulletin: SERVICE BRAKES, HYDRAULIC. IF YOU CONFIRM: An APPLIED VEHICLE has the MIL ON with DTC P0106 \(Manifold Absolute Pressure \[MAP\] circuit range/performance\) stored in the ECM. ACTION: 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM with CONSULT\-III plus ONLY. See this bulletin for further detail.
- [ITB15018A](/bulletins/10192763.md), 2021-05-10, Service bulletin: SERVICE BRAKES, HYDRAULIC. IF YOU CONFIRM: "Brake Judder" during braking, especially when braking at highway speeds. Symptoms of "brake judder": \- steering wheel shake \- body vibration \- brake pedal pulsation IMPORTANT NOTES: If any symptom above occurs when cruising or coasting \(not braking\), it is not "Brake Judder" and may be tire/wheel related. DO NOT CONFUSE "Brake Judder" with the rapid consistent\-speed pedal pulsation that may be felt and only occurs when ABS is activated during hard braking or on slippery road surfaces. ACTION: 1. Inspect the front brake rotors to determine if "machining" \("turning"\) is possible or if replacement is necessary. 2. Replace both pad pins in both front 4\-piston calipers \(see PARTS INFORMATION\). 3. Replace the front brake pads \(see PARTS INFORMATION\). See this bulletin for further detail.
- [ITB16011](/bulletins/10192762.md), 2021-05-10, Service bulletin: STEERING. IF YOU CONFIRM While turning the steering wheel or when driving at low speed \(straight or turning\), a high pitch power steering noise can be heard. \* Only while seated inside the vehicle And \* With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next page. Please see this bulletin for further details.
- [P5326OL](/bulletins/10192701.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5323OL](/bulletins/10192699.md), 2021-05-10, Service bulletin: STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5323](/bulletins/10192697.md), 2021-05-10, Service bulletin: ELECTRICAL SYSTEM; STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [P5326](/bulletins/10192696.md), 2021-05-10, Service bulletin: STEERING. Infiniti is conducting a Voluntary Service Campaign on certain specific Model Year 2014 \- 2015 Q50 Hybrid cold state vehicles \(listed below\) to reprogram the Direct Adaptive Steering \(DAST\) and replace the 12 volt battery.
- [ITB14059A](/bulletins/10192666.md), 2021-05-10, Service bulletin: VEHICLE SPEED CONTROL; PARKING BRAKE; SEAT BELTS. IF YOU CONFIRM All "hands free" functions of the Intelligent Key \(I\-Key\) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. NOTE: \- The issue of all I\-Key "hands free" functions not working may occur intermittently or all the time. \- The message "No Key Detected" or similar may show on the Vehicle Information Display \(located in the combination meter\). \- All I\-Key remote button functions \(door lock/unlock, etc.\) WILL work normally when all I\-Key "hands free" functions are NOT working. ACTION 1. Inspect the I\-Key?s battery on its negative contact side. 2. If excessive scratching is found, replace the battery. 3. Verify all I\-Key functions \(both "hands free" and remote\) work properly after battery replacement. NOTE: Do NOT replace the BCM, I\-Key, or other parts for the issue described under IF YOU CONFIRM, if it should occur. See this bulletin for further detail.
- [P5325OL](/bulletins/10192659.md), 2021-05-10, Service bulletin: SUSPENSION; BACK OVER PREVENTION:SOFTWARE. Infiniti is conducting a Voluntary Service Campaign on certain MY 2014\-15 Q50 vehicles equipped with Direct Adaptive SteeringTM \(DAS\) system to update the DAS software to the latest production standards

JSON: [/v1/bulletins/10192219](/v1/bulletins/10192219)

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