# Service bulletin ITB99001A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10192146
- Published by NHTSA: 2021\-05\-10
- Manufacturer's number: ITB99001A
- Manufacturer's date: 2013\-03\-19
- NHTSA component: SUSPENSION

## NHTSA's summary

SERVICE INFORMATION This bulletin provides information to identify: \- A leaking strut or a shock absorber that qualifies for replacement under warranty. \- A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. \- A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192146-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10192146-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2008 to 2013 INFINITI EX35
- 1991 to 1996 INFINITI G20
- 1999 to 2002 INFINITI G20
- 2003 to 2008 INFINITI G35
- 2008 to 2013 INFINITI G37
- 1996 to 2001 INFINITI I30
- 2002 to 2004 INFINITI I35
- 1993 to 1997 INFINITI J30
- 2013 INFINITI JX
- 2012 INFINITI M
- 1991 to 1992 INFINITI M30
- 2003 to 2004 INFINITI M45
- 2006 to 2010 INFINITI M45
- 1996 to 2006 INFINITI Q45
- 1997 to 2003 INFINITI QX4
- 2004 to 2013 INFINITI QX56

## Recalls for the same vehicles and component

- [11V244000](/recalls/nhtsa/11V244000.md), 2011-04-20: SUSPENSION:FRONT; STEERING:COLUMN
- [2010159](/recalls/tc/2010159.md), 2010-05-26: Suspension
- [10V208000](/recalls/nhtsa/10V208000.md), 2010-05-14: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
- [02V146000](/recalls/nhtsa/02V146000.md), 2002-05-30: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
- [2002088](/recalls/tc/2002088.md), 2002-05-29: Suspension

## Other bulletins for the same vehicles and component

- [ITB12041C](/bulletins/10192504.md), 2021-05-10, Service bulletin: SUSPENSION. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: \- SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
- [ITB00024F](/bulletins/10192219.md), 2021-05-10, Service bulletin: STEERING; SUSPENSION; SERVICE BRAKES. SERVICE INFORMATION \- This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. \- Most brake issues fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel, or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake issue based on the description in the Service Information above. 3. Follow the appropriate repair procedure\(s\), listed on the following pages, for your specific issue. See this bulletin for further details.
- [ITB13003](/bulletins/10192128.md), 2021-05-10, Service bulletin: SUSPENSION. SERVICE INFORMATION When the fluid of an applied vehicle's transfer assembly is being "topped off" or refilled for any reason, use only Genuine NISSAN Transfer Fluid \(P/N 999MP\-TF0870P\). Using transfer fluid other than Genuine NISSAN Transfer Fluid or its equivalent will damage the transfer, which is not covered by the INFINITI new vehicle limited warranty. Order this item through the Infiniti Maintenance Advantage program: Phone: 877\-INF\-IMA1 \(877\-463\-4621\), order online via the link on www.NNAnet.com\>Workspace tab\>Parts and Service Section\>Click on "Maintenance Advantage", or order direct at www.nissantire.com. See this bulletin for further detail.
- [ITB06\-005a](/bulletins/10182392.md), 2020-11-07, Service bulletin: SUSPENSION; EQUIPMENT; WHEELS:LUGS/NUTS/BOLTS/STUDS. VOLUNTARY SERVICE CAMPAIGN FRONT AXLE FLANGE BOLTS \(4WD\) Service Campaign ID \# PB015 is no longer active. • Repair orders opened after this bulletin’s published date are no longer eligible for reimbursement under Campaign ID \# PB015. • Please discard all previous versions of ITB06\-005.
- [ITB13\-008a](/bulletins/10171195.md), 2020-02-07, Service bulletin: SUSPENSION. CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE\-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- [ITB17\-018](/bulletins/10109193.md), 2017-08-01, Service bulletin: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT; SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT. BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual \(ESM\). The updated information in this bulletin is a correction and a supplement to the ESM.
- [RCB\-11\-039\-E](/bulletins/10044329.md), 2012-06-12, Service bulletin: SUSPENSION:FRONT:MACPHERSON STRUT. INFINITI: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. CERTAIN VEHICLES REGISTERED IN STATES WHERE CONCENTRATION OF ROAD IS USED, AN INSPECTION FOR CORROSION AND REPAIR, IF NECESSARY, ON FRONT HOUSING PANELS. SAFETY RECALL CAMPAIGN. MODEL QX4. YEARS 1997\-2003. \*PE
- [ITB\-11\-041](/bulletins/10040864.md), 2011-09-14, Service bulletin: SUSPENSION:FRONT:MACPHERSON STRUT. NISSAN SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. 1997\-2004 QX4. IN STATES WHERE HEAVY CONCENTRATIONS OF ROAD SALT ARE USED IN THE WINTER, THE FRONT DRIVER¿S SIDE STRUT HOUSING CAN DEVELOP CORROSION THAT MAY CAUSE DAMAGE. THIS MAY ALLOW THE HOUSING TO CONTACT THE STEERING COLUMN. THIS WOULD CREATE NOISE AND A DIFFERENCE IN STEERING EFFORT. IT MAY LEAD TO STEERING SYSTEM DAMAGE, AND POSSIBLY BRAKE LINE DAMAGE. \*RM UPDATED 9/27/11. \*PE UPDATED 02/06/12. \*PE UPDATED 6/12/12. \*PE UPDATED 8/22/12. \*PE UPDATED 12/19/13. \*PE UPDATED 12/26/13. \*PE
- [ITB\-10\-035A](/bulletins/10034905.md), 2011-01-26, Service bulletin: SUSPENSION:FRONT. INFINITI: FRONT SUSPENSION NOISE. A NOISE \(CLUNKING, SQUEAKING, POPPING\) CAN BE HEARD WHEN PERFORMING AT LEAST ONE OF THE FOLLOWING ACTIONS\-TURNING STEERING WHEEL LEFT/RIGHT; DRIVING OVER SPEED BUMPS; DRIVING ON ROUGH ROADS; ACCELERATING/DECELERATING AND NOISE IS COMING FROM THE FRONT STABILIZER BAR BUSHING. \*PE
- [ITB\-04\-051B](/bulletins/10032790.md), 2010-05-24, Service bulletin: POWER TRAIN:AXLE HUBS; SUSPENSION:REAR:AXLE:NON\-POWERED AXLE ASSEMBLY. INFINITI: CLICKING NOISE FROM REAR AXLES DURING TAKE\-OFF/ACCELERATION. \*PE UPDATED 11/2/11. \*PE

JSON: [/v1/bulletins/10192146](/v1/bulletins/10192146)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20ITB99001A&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10192146&vehicle=Service%20bulletin%20ITB99001A)