Service bulletin NTB12097A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10192122
Published by NHTSA	2021-05-10
Manufacturer's number	NTB12097A
Manufacturer's date	2013-02-07
NHTSA component	ELECTRICAL SYSTEM

NHTSA's summary

IF YOU CONFIRM The customer states one or more of the following is occurring: -- While tuned to an XM® satellite radio channel, "Loading" displays on the screen while driving in a clear signal area with no overhead obstructions. > No sound is output from the speakers while this occurs. > All other audio modes (AM/FM/CD/AUX) work properly. > The "Loading" message goes away and sound returns when the ignition is cycled OFF and back ON. NOTE: This incident, if it should occur, may be intermittent. -- With a device connected via USB, issues are experienced when switching audio modes. For example, a blank screen may appear when switching from CD mode to iPod mode. -- While using Pandora mode, display and/or counter issues are experienced. For example, album art may be missing and/or the counter may stay at zero or not update. NOTE: - The Pandora App must be open and running on the device and connected via USB to use Pandora mode. - The iPod mode will not be available when the Pandora App is open and running on the device. Turn off the Pandora App to access iPod mode. ACTION Install the software update per the Service Procedure in this bulletin. See this bulletin for further detail.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
NISSAN ALTIMA	2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V138000	2014-03-25. AIR BAGS:FRONTAL; ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
NTB13-107G	2024-07-19. Service bulletin. VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB13-027D	2024-07-19. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB10-066C	2024-07-19. Service bulletin. CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB23-053	2023-07-11. Service bulletin. SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
NTB23-049	2023-07-11. Service bulletin. 12 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect “Test with DCA” and “Replace” results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: • CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 • CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ • DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ • DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
NTB16-003C	2023-05-05. Service bulletin. INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NTB13-107F	2023-05-05. Service bulletin. VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NTB22-007A	2022-05-20. Service bulletin. 2013-2016 ALTIMA AND SENTRA; REAR OXYGEN SENSOR VOLTAGE INSPECTION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC857_PM997 2013	2022-03-15. Service bulletin. Oxygen Sensor Voltage Inspection Warranty Extension Dealer Announcement: In the interest of customer satisfaction, Nissan is providing a limited warranty extension to certain MY2013-2016 Nissan Altima 2.5L (SULEV and 50 states emissions) and certain MY2013-2016 Nissan Sentra vehicles (50 states only) to allow for annual rear oxygen sensor voltage checks, upon request, to determine if a rear oxygen sensor short-to-ground condition exists. If a rear oxygen sensor short-to ground condition exists, Nissan will inspect and repair or replace, as necessary, the sensor or wiring and remedy any diagnostic trouble codes that may have been masked by a failure to detect a possible rear oxygen (O2) sensor short to ground (SCG) condition. If those DTCs are first found only after a short-to-ground repair, the Limited Emission Warranty extension will cover the costs of parts and labor to inspect and repair the corresponding issue(s). Affected vehicles may fail to detect the rear oxygen (O2) sensor short circuit to ground (SCG). Undetected SCG may result in failure to pass emissions testing. Owners of eligible vehicles will receive a notification indicating their eligibility for the following: •Annual rear oxygen sensory voltage check during the extended warranty coverage •Limited warranty extension for the rear oxygen sensor to 20 years/200,000 miles (whichever occurs first) What Dealers Should Do: 1.Verify if vehicles are eligible for this limited Warranty Extension using the warranty extension page of Service Comm. 2.Dealers should perform a voltage check and, if necessary, remedy any eligible vehicles subject to this warranty extension to ensure customer satisfaction using NTB22-007. 3.The service department should submit the applicable warranty claim for the action(s) performed.
NTB13-027C	2022-03-12. Service bulletin. CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.