# Service bulletin SSM 49748

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10191100
- Published by NHTSA: 2021\-05\-03
- Manufacturer's number: SSM 49748
- Manufacturer's date: 2021\-04\-22
- NHTSA component: EQUIPMENT

## NHTSA's summary

Some 2020 EcoSport vehicles may exhibit a concern where the radio randomly seeks through FM stations when a Bluetooth device is connected and streaming audio. To resolve this condition, reflash the SYNC module with the latest software using the appropriate Ford diagnostic scan tool and Workshop Manual \(WSM\), Section 415\-00 \> General Procedures \> SYNC Module APIMÙ Programming. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10191100-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10191100-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2020 FORD ECOSPORT

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51449](/bulletins/10233738.md), 2023-04-05, Service bulletin: EQUIPMENT:ELECTRICAL. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 50651](/bulletins/10210941.md), 2022-05-04, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT. In various 2017\-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option
- [TSB 22\-2104](/bulletins/10209209.md), 2022-03-22, Service bulletin: EQUIPMENT:MECHANICAL; SEATS; EQUIPMENT. This article supersedes TSB 21\-2236 to update the models and year affected. Some 2013\-2018 C\-Max, 2013\-2020 Fusion/MKZ, 2013\-2022 Escape, 2015\-2018 Focus, 2015\-2019 MKC, 2015\-2022 Edge/F150/Mustang, 2016\-2018 MKX, 2016\-2019 Explorer, 2017\-2022 F\-Super Duty, 2018\-2022 EcoSport/Expedition, 2019\-2022 Ranger/Nautilus, 2021\-2022 Bronco/Bronco Sport/Mustang Mach\-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- [SSM 50375](/bulletins/10205694.md), 2021-12-27, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- [TSB 21\-2411](/bulletins/10203656.md), 2021-12-01, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. This article supersedes TSB 21\-2342 to update the Issue, Action, and Service Procedure. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi\-Fi connection message pop\-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h \(10 mph\) \(2019 vehicles only\) Rear parking aid camera remains on the screen at speeds below 16 km/h \(10 mph\) \(2019 vehicles only\) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided
- [TSB 21\-2342](/bulletins/10202705.md), 2021-11-02, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure to update the accessory protocol interface module \(APIM\) software.
- [TSB 21\-2294](/bulletins/10201620.md), 2021-09-30, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); POWER TRAIN:MANUAL TRANSMISSION:INTERNAL:DOGS/SYNCHROS. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns To correct the condition, follow the Service Procedure to update the accessory protocol interface module \(APIM\) software.

JSON: [/v1/bulletins/10191100](/v1/bulletins/10191100)

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