# Service bulletin PI1163

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10191032
- Published by NHTSA: 2021\-04\-29
- Manufacturer's number: PI1163
- Manufacturer's date: 2014\-01\-01
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; STEERING:STEERING CONTROL MODULE

## NHTSA's summary

Steering Wheel Radio Controls Erratic Operation Condition/Concern Some customers may comment that when changing radio presets up on the steering wheel controls, then adjusting the volume down/up, then proceeding to change the radio presets up, the next preset actually goes down. This only occurs when making a volume change in between changing radio presets. This may be caused by a software anomaly. Recommendation/Instructions An updated software calibration has been released to address the above conditions.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10191032-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10191032-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Steering

## Vehicles listed

- 2013 CADILLAC ATS
- 2013 CADILLAC SRX
- 2013 CADILLAC XTS

## Recalls for the same vehicles and component

- [2020291](/recalls/tc/2020291.md), 2020-06-25: Steering
- [2018463](/recalls/tc/2018463.md), 2018-08-30: Steering

## Other bulletins for the same vehicles and component

- [PI0281L](/bulletins/11019516.md), 2025-06-12, Service bulletin: STEERING; POWER TRAIN; SUSPENSION. This preliminary informational \(PI\) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- [13\-02\-32\-001H](/bulletins/11017868.md), 2025-05-06, Service bulletin: STEERING. This service bulletin provides a procedure to flush and bleed power steering system to correct a power steering noise or fluid leak concern that is caused during extremely low temperatures.
- [16\-NA\-109](/bulletins/11014577.md), 2025-02-28, Service bulletin: STEERING. This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
- [04\-06\-01\-029K](/bulletins/11011205.md), 2024-12-04, Service bulletin: POWER TRAIN; STEERING; ENGINE. This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability.
- [20\-NA\-132](/bulletins/10253527.md), 2024-04-23, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- [17\-NA\-052](/bulletins/10253526.md), 2024-04-23, Service bulletin: WHEELS; EQUIPMENT. This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.
- [PIE0291A](/bulletins/10252899.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Engineering Information.
- [PIE0291](/bulletins/10252898.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Engineering Information.
- [PIC5929A](/bulletins/10252866.md), 2024-04-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Tire Learning Active Message On At Startup

JSON: [/v1/bulletins/10191032](/v1/bulletins/10191032)

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