Service bulletin CUSTOMER SUPPORT
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10190482 |
| Published by NHTSA | 2021-04-19 |
| Manufacturer's number | CUSTOMER SUPPORT |
| Manufacturer's date | 2021-03-04 |
| NHTSA component | FUEL SYSTEM, GASOLINE |
NHTSA's summary
RE: Toyota has received customer reports of certain 2019-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Fuel system
| TOYOTA RAV4 | 2019, 2020, 2021 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 20V682000 | 2020-11-04. FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP |
|---|---|
| 2020514 | 2020-10-28. Fuel System |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| TSB-0033-23 | 2023-07-31. Service bulletin. TSB: Some 2020 ? 2023 model year Highlander Hybrid and 2021 ? 2023 model year RAV4 Hybrid, RAV4 Prime, Sienna Hybrid, and Venza Hybrid vehicles may exhibit a MIL ON condition with one or both of the following Diagnostic Trouble Codes (DTCs) present: ?P24517F ? Evaporative Emission System Switching Valve Actuator Stuck Off. ?P14502A ? Fuel Tank Pressure Sensor Signal Stuck in Range. |
|---|---|
| 23TE01 Dealer Pa | 2023-05-15. Service bulletin. DP: Although the high-pressure fuel pump is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the presence of a fuel odor in or around the engine bay originating at the high-pressure fuel pump of the subject vehicles. |
| T-SB-0042-22 Rev | 2023-01-17. Service bulletin. TSB: Some 2021 model year RAV4 Prime vehicles may exhibit one or more of the following conditions: ?The climate control system is NOT cooling or heating. ?MIL ON with one or more of the following Diagnostic Trouble Code(s) (DTC[s]): oP15017A ? Hybrid/EV battery cooling refrigerant gas fluid leak or seal failure. oP1B8314 ? Hybrid/EV battery pack refrigerant pressure sensor ?a? circuit high circuit short to auxiliary battery. oP05347A ? Refrigerant gas fluid leak or seal failure. ?Humming/buzzing noise upon startup (Ready ON) with the compressor on. Follow the Repair Procedure in this bulletin to address these conditions |
| T-SB-0057-21 Rev | 2022-03-14. Service bulletin. TSB: Some 2021 model year RAV4 Prime vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P0CDF72 (SAE code P0CE0) (Hybrid/EV Battery Cooling Magnetic Valve Actuator Stuck Open) present. The Amplifier Assy, Air Conditioner logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition. |
| 21TC03 Dealer Da | 2021-09-13. Service bulletin. DD: SPECIAL SERVICE CAMPAIGN 21TC03 (Remedy Notice) |
| Special Service | 2021-09-13. Service bulletin. RE: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 21TC03 Region Le | 2021-09-13. Service bulletin. RL: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 21TC03_DL_Toyota | 2021-09-13. Service bulletin. DL: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This will lead to the vehicle entering a failsafe driving mode in which the vehicle can still be driven for certain distances. |
| 20TE06_Dealer Pa | 2021-09-13. Service bulletin. DP: Toyota has received customer reports of certain 2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles (whichever comes first), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. |
| 20TE05_Dealer Pa | 2021-09-13. Service bulletin. DP: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. |