# Service bulletin L\-TT\-0281\-20 Rev A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10190455 - Published by NHTSA: 2021\-04\-19 - Manufacturer's number: L\-TT\-0281\-20 Rev - Manufacturer's date: 2021\-03\-16 - NHTSA component: WHEELS; STEERING ## NHTSA's summary TT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10190455-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10190455-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Steering, Wheels ## Vehicles listed - 2011 to 2018 LEXUS CT HYBRID - 2013 to 2021 LEXUS ES HYBRID - 2021 LEXUS ES250 - 2007 to 2021 LEXUS ES350 - 2016 to 2017 LEXUS GS 200T - 2010 to 2011 LEXUS GS 350 - 2013 to 2020 LEXUS GS 350 - 2016 to 2020 LEXUS GS F - 2010 LEXUS GS HYBRID - 2013 LEXUS GS HYBRID - 2016 to 2018 LEXUS GS HYBRID - 2018 to 2019 LEXUS GS300 - 2007 to 2009 LEXUS GS450H - 2011 LEXUS GS450H - 2014 to 2015 LEXUS GS450H - 2008 to 2011 LEXUS GS460 - 2010 to 2021 LEXUS GX460 - 2010 to 2012 LEXUS HS 250 HYBRID - 2006 to 2015 LEXUS IS 250 - 2010 to 2015 LEXUS IS 250C - 2016 to 2021 LEXUS IS 300 - 2006 to 2021 LEXUS IS 350 - 2010 to 2015 LEXUS IS 350C - 2008 to 2014 LEXUS IS F - 2016 to 2017 LEXUS IS200T - 2018 to 2021 LEXUS LC HYBRID - 2018 to 2021 LEXUS LC500 - 2012 LEXUS LFA - 2018 to 2021 LEXUS LS HYBRID - 2007 to 2017 LEXUS LS460 - 2008 to 2016 LEXUS LS600H - 2008 to 2011 LEXUS LX570 - 2013 to 2021 LEXUS LX570 - 2015 to 2021 LEXUS NX HYBRID - 2015 to 2017 LEXUS NX200T - 2018 to 2021 LEXUS NX300 - 2016 to 2017 LEXUS RC 200T - 2016 to 2021 LEXUS RC 300 - 2015 to 2021 LEXUS RC 350 - 2015 to 2021 LEXUS RC F - 2011 to 2021 LEXUS RX HYBRID - 2010 to 2021 LEXUS RX350 - 2010 LEXUS RX450H - 2019 to 2021 LEXUS UX HYBRID - 2019 to 2021 LEXUS UX200 ## Other bulletins for the same vehicles and component - [Lexus PRO19\-02 \-](/bulletins/10207945.md), 2022-02-14, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; TIRES; WHEELS. POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing \& Resource Center in Dealer Daily as well. - [L\-SB\-0023\-20](/bulletins/10177780.md), 2020-08-03, Service bulletin: WHEELS. TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004\-01, SU001\-08, and L\-SB\-0174\-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin. - [L\-TT\-0221\-17\_Rev](/bulletins/10168519.md), 2019-12-02, Service bulletin: STEERING. TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently. - [L\-TT\-0221\-17\_Rev](/bulletins/10159696.md), 2019-05-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; STEERING: STEERING WHEEL/HANDLE BAR. TT: Some customers may encounter Bluetooth® connectivity concerns such as: ? Difficulty to pair the phone. ? Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth® Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently. 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