# Service bulletin 17\-NA\-331

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10190329
- Published by NHTSA: 2021\-04\-15
- Manufacturer's number: 17\-NA\-331
- Manufacturer's date: 2017\-10\-01
- NHTSA component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY

## NHTSA's summary

Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera \(RVC\) guidelines are temporarily not available at times but the RVC will remain on during the concern. Additionally, no related DTCs will be found if this bulletin applies. One example of when this concern may be observed is if a customer quickly starts the car and immediately places the shifter in Reverse while the infotainment system is still in the initial boot up process. Cause This is a result of the RVC image being provided via an alternate robust RVC feed from the Video Bypass Module \(NGI systems\) or from the radio \(BYOM2 and Info 3.0 systems\). This alternate robust RVC feed is provided in the event that the primary RVC feed is not available for any reason just to ensure that the RVC image is always present when in reverse. Correction If this concern is experienced and no related codes are present, DO NOT replace any parts as it is normal for the RVC guidelines not to be present when the RVC image being displayed is from the alternate robust RVC feed. If this occurs after quickly starting the vehicle and immediately placing the shifter in Drive, the RVC guidelines can be displayed again in most cases if they are really needed by safely coming to a stop, placing the transmission in Park for a moment, and then shifting to Reverse again.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10190329-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10190329-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Equipment and accessories, Backup camera

## Vehicles listed

- 2018 BUICK ENCLAVE
- 2018 BUICK LACROSSE
- 2018 CADILLAC ATS
- 2018 CADILLAC CT6
- 2018 CADILLAC CTS
- 2017 to 2018 CADILLAC ESCALADE
- 2017 to 2018 CADILLAC ESCALADE ESV
- 2018 CADILLAC XT5
- 2018 CADILLAC XTS
- 2018 CHEVROLET BOLT EV
- 2018 CHEVROLET CAMARO
- 2018 CHEVROLET COLORADO
- 2018 CHEVROLET CORVETTE
- 2018 CHEVROLET CRUZE
- 2018 CHEVROLET EQUINOX
- 2018 CHEVROLET IMPALA
- 2018 CHEVROLET MALIBU
- 2017 to 2018 CHEVROLET SILVERADO 1500
- 2017 to 2018 CHEVROLET SILVERADO 2500
- 2017 to 2018 CHEVROLET SILVERADO 3500
- 2018 CHEVROLET SONIC
- 2017 to 2018 CHEVROLET SUBURBAN
- 2017 to 2018 CHEVROLET TAHOE
- 2018 CHEVROLET TRAVERSE
- 2017 to 2018 CHEVROLET TRAX
- 2018 GMC ACADIA
- 2018 GMC CANYON
- 2017 to 2018 GMC SIERRA 1500
- 2017 to 2018 GMC SIERRA 2500
- 2017 to 2018 GMC SIERRA 3500
- 2017 to 2018 GMC SIERRA DENALI
- 2018 GMC TERRAIN
- 2017 to 2018 GMC YUKON
- 2017 to 2018 GMC YUKON DENALI
- 2017 to 2018 GMC YUKON DENALI XL
- 2017 to 2018 GMC YUKON XL

## Other bulletins for the same vehicles and component

- [PIT6140](/bulletins/10253100.md), 2024-04-15, Service bulletin: BACK OVER PREVENTION. This preliminary information discusses potential camera functional issues if the camera is not properly programmed.
- [18\-NA\-176](/bulletins/10249611.md), 2024-02-02, Service bulletin: ELECTRICAL SYSTEM; BACK OVER PREVENTION: SENSING SYSTEM: RADAR. This technical bulletin provides a procedure to add reflective butyl tape to the rear driver's side module to correct the radar reflection being detected and triggering the false alerts.
- [PIT5386J](/bulletins/10249298.md), 2024-01-29, Service bulletin: BACK OVER PREVENTION; ELECTRICAL SYSTEM. This Preliminary Information communication provides information to the technician about vehicles that are found to have a back\-up alarm inoperative during the Pre\-Delivery Inspection. On trucks equipped with the Back Up Alarm \(RPO 8S3\), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.
- [PIT5931C](/bulletins/10246001.md), 2023-12-04, Service bulletin: BACK OVER PREVENTION. This Preliminary information communicates that a vehicle may be encountered with a clunk or rattle from the front of the vehicle. The dealer technician is instructed to remove the cradle brace and see if the noise is gone. If the noise is gone with the brace removed the tech is instructed to reinstall the brace and torque it to specification.
- [PIT5931B](/bulletins/10245991.md), 2023-12-04, Service bulletin: BACK OVER PREVENTION. This Preliminary information communicates that a vehicle may be encountered with a clunk or rattle from the front of the vehicle. The dealer technician is instructed to remove the cradle brace and see if the noise is gone. If the noise is gone with the brace removed the tech is instructed to reinstall the brace and torque it to specification.
- [PIP5395G](/bulletins/10240795.md), 2023-08-21, Service bulletin: BACK OVER PREVENTION; FUEL SYSTEM, GASOLINE. This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have rattle or ticking noise that is louder inside the vehicle than outside. The noise may also sound like a lifter tick. If the noise is heard best at the fuel line and the sound will be real loud with a stethoscope. The fuel line will need to be replaced.
- [PIT5544G](/bulletins/10237675.md), 2023-06-13, Service bulletin: BACK OVER PREVENTION; POWER TRAIN; STEERING. This Preliminary information communicates information on a hydrauilc rush type noise from the power steering gear. This noise is a characteristic of the new Active Hydraulic Assist System RPO NV8 and no repairs should be made. The noise is most noticeable in the cab at idle, in park, with all accessories turned off.
- [17\-NA\-331](/bulletins/10233847.md), 2023-04-06, Service bulletin: BACK OVER PREVENTION; EQUIPMENT. This service bulletin provides information to the customer about the rear camera guidelines not being present at times due to the VBM taking over the rear camera option.
- [PIP5623](/bulletins/10232815.md), 2023-03-13, Service bulletin: BACK OVER PREVENTION; ENGINE AND ENGINE COOLING. This Preliminary information communicates that a rotational clicking noise heard after engine shut down is a design characteristic and no repairs should be attempted.
- [18\-NA\-050](/bulletins/10232142.md), 2023-02-28, Service bulletin: EQUIPMENT; BACK OVER PREVENTION. This service bulletin explains the normal operations of the backup cameras display on the radio.

JSON: [/v1/bulletins/10190329](/v1/bulletins/10190329)

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