# Service bulletin 16\-NA\-396

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10190231
- Published by NHTSA: 2021\-04\-14
- Manufacturer's number: 16\-NA\-396
- Manufacturer's date: 2017\-10\-01
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

## NHTSA's summary

Intermittent Operation of Key Fobs, Door Unlock Inoperative “No Remote Detected” Message with Possible TPM MIL Some customers may comment on intermittent loss of Key Fob and/or Passive Entry, Passive Start functions. This may be accompanied with a “No Remote Detected” message on the DIC. Other symptoms may include: • Passive Locking system locking keys in vehicle • Push button start system failure to respond \(cannot “start” or “stop”\) with “no remote detected” message • Passive entry system not responding to Lock/Unlock commands • System not responding to active FOB key press – lock, unlock, hatch/trunk, remote start and panic all inoperative • Tire pressure monitor indicator illuminated with DTC's C0750, C0755, C0760 and C0765 with Symptom :29 – Too Few Pulses. Cause This may be due to issues internal to the Remote Control Door Lock Receiver.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10190231-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10190231-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Trouble codes named

C0750, C0755, C0760, C0765

## Vehicles listed

- 2016 to 2017 BUICK LACROSSE
- 2016 to 2017 BUICK REGAL
- 2016 to 2017 BUICK VERANO
- 2017 CADILLAC XT5
- 2017 CADILLAC XTS
- 2017 CHEVROLET BOLT EV
- 2016 to 2017 CHEVROLET CAMARO
- 2016 to 2017 CHEVROLET CRUZE
- 2018 CHEVROLET EQUINOX
- 2016 to 2017 CHEVROLET MALIBU
- 2016 to 2017 CHEVROLET VOLT
- 2017 GMC ACADIA

## Recalls for the same vehicles and component

- [2021631](/recalls/tc/2021631.md), 2021-10-14: Accessories
- [21V560000](/recalls/nhtsa/21V560000.md), 2021-07-23: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [20V701000](/recalls/nhtsa/20V701000.md), 2020-11-13: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- [16V502000](/recalls/nhtsa/16V502000.md), 2016-07-05: ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)
- [16V084000](/recalls/nhtsa/16V084000.md), 2016-02-11: ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [22\-NA\-007](/bulletins/11025552.md), 2025-11-15, Service bulletin: ENGINE; ELECTRICAL SYSTEM. This service bulletin provides procedures to correct customer concerns of Poor Engine Performance in Extremely Cold Weather Conditions, Charge Air Cooler \(CAC\) Icing \- Malfunction Indicator Lamp \(MIL\) Illuminated with DTCs P0299, P0234, P0236, P2227, P00C7 Set.
- [24\-NA\-202](/bulletins/11024496.md), 2025-10-27, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This service bulletin provides dealers with Warranty Administration information on North American Charging Standard \(NACS\) DC Adapter Warranty Claim Information.
- [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [PIE0753I](/bulletins/11023388.md), 2025-09-30, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This engineering information \(EI\) will assist GM to recover a small number of electric vehicle battery packs from customer\-owned vehicles in the field for further engineering study and analysis.
- [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [18\-NA\-069](/bulletins/11017876.md), 2025-05-06, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM; ENGINE. This service bulletin provides a service procedure to correct conditions of Poor Engine Performance in Extremely cold weather conditions, CAC Icing, MIL Illuminated with DTCs set.
- [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
- [21\-NA\-139](/bulletins/11017443.md), 2025-05-01, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator Lamp \(MIL\) Illuminated \- DTC P3055 Set.
- [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.

JSON: [/v1/bulletins/10190231](/v1/bulletins/10190231)

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