# Service bulletin 20N11\-S2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10189754
- Published by NHTSA: 2021\-04\-03
- Manufacturer's number: 20N11\-S2
- Manufacturer's date: 2021\-03\-25
- NHTSA component: EQUIPMENT

## NHTSA's summary

Certain 2016 \- 2019 Model Year Explorer Vehicles equipped with a Roof Rail Roof Rail Cover Detachment On some of the affected vehicles, the roof rail covers can become loose, which can lead to a visible gap between the cover and roof rail base assembly, rattling, and potential detachment

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10189754-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10189754-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2016 to 2019 FORD EXPLORER

## Recalls for the same vehicles and component

- [26V012000](/recalls/nhtsa/26V012000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 50651](/bulletins/10210941.md), 2022-05-04, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT. In various 2017\-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option
- [TSB 22\-2104](/bulletins/10209209.md), 2022-03-22, Service bulletin: EQUIPMENT:MECHANICAL; SEATS; EQUIPMENT. This article supersedes TSB 21\-2236 to update the models and year affected. Some 2013\-2018 C\-Max, 2013\-2020 Fusion/MKZ, 2013\-2022 Escape, 2015\-2018 Focus, 2015\-2019 MKC, 2015\-2022 Edge/F150/Mustang, 2016\-2018 MKX, 2016\-2019 Explorer, 2017\-2022 F\-Super Duty, 2018\-2022 EcoSport/Expedition, 2019\-2022 Ranger/Nautilus, 2021\-2022 Bronco/Bronco Sport/Mustang Mach\-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- [SSM 50395](/bulletins/10207116.md), 2022-02-04, Service bulletin: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT; STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER; ELECTRICAL SYSTEM:SOFTWARE. Some 2016 Explorer vehicles equipped with factory remote start \(on the key fob\) may exhibit erratic operation of the climate control seats and/or heated steering wheel during a remote start event. Examples of this may include: cooled seats when the last setting commanded heated seats, inoperative/deactivated heated steering wheel, etc. This may be due to a software concern within the HVAC control module. To correct this condition, update the HVAC control module to the latest software level using the latest version of the IDS service scan tool. For claiming use causal part number 19980 and refer to applicable labor times found in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [21B12](/bulletins/10205721.md), 2022-01-03, Service bulletin: EQUIPMENT:MECHANICAL. Certain 2017\-2019 Model Year Explorer Police Inceptor \- Utility / Taurus Police Inceptor \-Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 ballistic panel tiles may separate from the aramid backing and cause a rattle noise during door closure
- [SSM 50375](/bulletins/10205694.md), 2021-12-27, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- [SSM 50346](/bulletins/10205482.md), 2021-12-26, Service bulletin: EQUIPMENT:ELECTRICAL. Some 2018\-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number \(ESN\) displayed or DTCs U2100 and/or B156D in the telematics control unit \(TCU\). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version \(if applicable\) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB160066](/bulletins/10205031.md), 2021-12-20, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Touchscreen navigation system \- arabic language \- blank screen
- [CSC15B32](/bulletins/10204993.md), 2021-12-20, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Demonsftration/Delivery Hold \- Customer Satisfaction Program 15B32 Certain 2015 Model Year F\-150, MKS, and 2016 Explorer, F\-Super Duty, and

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