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Service bulletin 17-002-13

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10189393
Published by NHTSA2021-03-29
Manufacturer's number17-002-13
Manufacturer's date2013-01-31
NHTSA componentBACK OVER PREVENTION

NHTSA's summary

Squeak And/Or Creak Noise Coming From Rear Of Vehicle This bulletin involves road testing the vehicle over rough roads and if necessary adding grease and, depending on build range, RTV to both rear jounce bumpers. Squeak and/or creak sound coming from rear of vehicle when driving over rough roads.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Backup camera

Vehicles listed
DODGE DURANGO2011, 2012, 2013
JEEP GRAND CHEROKEE2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
90033572024-01-02. Service bulletin. ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
17007142022-09-26. Service bulletin. Rattle And/Or Clunk Noise From Rear Of The Vehicle Equipped With Load Leveling Suspension This bulletin involves verifying and if necessary, replacing the right and left rear shock absorbers. Rattle and/or clunk noise from the rear of the vehicle.
05005132022-09-26. Service bulletin. Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if necessary replace the front brake pads. Squeal noise from front of vehicle when braking.
90028772022-07-25. Service bulletin. 52124768A$ - Bearing Assy - Rear For any noise related issue, before replacing this part please review and follow the updated "Hub & Bearing Noise Diagnostic Procedure", found in STAR News #75 and in Service Manual. See DealerCONNECT>TechCONNECT>Service Info>Rear Susp>Hub and Bearing>Diagnosis and Testing>Diagnosis and Testing - Hub and Bearing - Noise.
23-013-132022-07-25. Service bulletin. Creak Or Click Noise From Dual Pane Sunroof This bulletin involves inspecting the dual pane sunroof for a potential creak, click or rattle and if necessary, replacing the dual pane sunroof frame assembly. The customer may experience a creak, click or rattle from the dual pane sunroof.
08-017-132022-07-25. Service bulletin. Flash: Vehicle Theft Alarm Intermittently Sounds This bulletin involves reprogramming the Intrusion module with new software and adding double sided tape to secure the module. The customer may experience the theft alarm siren turning on for no reason.This could be caused by the overhead console not retaining the intrusion module in place as well as it should. With the module not properly secured and with temperature changes, the wiring stiffens and relaxes moving the module. This set?s off the alarm. Reprogramming the module is to improve sensor stability that makes it less sensitive to movement. Adding tape to the module prevents movement.
08-005-132022-07-25. Service bulletin. Flash: Power Liftgate May Not Power Open Or Close This bulletin involves reprogramming the Power Liftgate Module with new software. The customer may experience the Power Lift Gate not opening and closing under power. Upon further investigation the Technician may find that B1882 Power Liftgate Position Sensor 1 Circuit set.Updating the software will correct the conditions listed above.
05-005-132021-03-22. Service bulletin. Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if necessary replace the front brake pads. Squeal noise from front of vehicle when braking.
05-005-132018-05-21. Service bulletin. Squeal Noise From Front Of Vehicle When Braking This bulletin involves verifying the front vehicle noise and if necessary replace the front brake pads. Squeal noise from front of vehicle when braking.