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Service bulletin SB 21-350

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10189140
Published by NHTSA2021-03-17
Manufacturer's numberSB 21-350
Manufacturer's date2021-03-16
NHTSA componentEQUIPMENT

NHTSA's summary

Pre-2021 Half/Pack® and Pre-2021 Half/Pack® (featuring Odyssey® Controls): Cortex Controller™ Required Firmware and Program Update This Service Bulletin provides instructions on how to perform the required update of the Cortex Controller™ (CR0233) on Heil units listed below. This update improves data reliability for Connected Collections™ and corrects a boot up problem that some Cortex Controllers experience in cold weather.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
HEIL HEIL

Listing a model year does not mean every vehicle of it is concerned: the document says which.