# Service bulletin S2008000041 Rev.

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10188729
- Published by NHTSA: 2021\-03\-15
- Manufacturer's number: S2008000041 Rev.
- Manufacturer's date: 2021\-02\-05
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS

## NHTSA's summary

Device Not Supported Message On Radio Screen

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10188729-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10188729-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2019 to 2020 RAM 1500
- 2019 to 2020 RAM 2500
- 2019 to 2020 RAM 3500
- 2019 to 2020 RAM 4500

## Recalls for the same vehicles and component

- [20V511000](/recalls/nhtsa/20V511000.md), 2020-08-27: ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION; ELECTRICAL SYSTEM:SOFTWARE
- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [0802924](/bulletins/10251876.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [ReferenceY40](/bulletins/10251816.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Customer Satisfaction Notification Y40 Control Module Software Updates
- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [1806823](/bulletins/10239980.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN; EXTERIOR LIGHTING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? P1404 \- EGR Position Sensor Rationality Closed. ? P2457 \- Exhaust Gas Recirculation Cooling System Performance. NOTE: P1404 \- EGR Position Sensor Rationality Closed DTC can be erroneously set when P2457 \-Exhaust Gas Recirculation Cooling System Performance DTC is set. In addition, the customer may notice one or more of the following conditions: ? \*\*Power Take Off \(PTO\) disable to high engine oil temperature \(DD DP with DF3 Only\).\*\* ? In PTO mode, transmission gear engagement is abrupt and idle speed is high when transitioning From Park To Drive/Reverse Gear. This bulletin involves reprogramming the PCM with the latest available software.
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [08\-138\-21](/bulletins/10218583.md), 2022-08-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; WHEELS; STEERING; BACK OVER PREVENTION. UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel changes by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. ?Device Not Supported? message. Remote app inoperative. Travel\-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty \(HD\) Truck USB HUB improvements. HD Truck heated steering wheel improvements.
- [08\-133\-21](/bulletins/10218559.md), 2022-08-22, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel change by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. Device not supported message. Remote app inoperative. Travel\-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty \(HD\)Truck USB HUB improvements. HD Truck heated steering wheel improvements.
- [S1808000221 Rev.](/bulletins/10183051.md), 2020-11-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Cluster Does Not Retain Selected Radio Theme Update
- [S1923000047 Rev.](/bulletins/10183030.md), 2020-11-30, Service bulletin: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. P1D73 AGS \(Active Grille Shutter Performance\), Malfunction Indicator Lamp \(MIL\) Illuminated
- [18\-060\-20](/bulletins/10180256.md), 2020-09-28, Service bulletin: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; ENGINE. 6.7L Cummins Engine High Pressure Fuel Injection Pump Identification Differences This bulletin provides information regarding the identification differences in the high pressure fuel injection pumps between the new style Symetrical Cam design pump and the old syle Asymetrical Cam design used on the 6.7L Cummins in the 2019 and 2020 HD Trucks. The following information is intended to eliminate confusion and possible noise complaints shortly after pump replacement or ECM reprogramming.

JSON: [/v1/bulletins/10188729](/v1/bulletins/10188729)

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