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Service bulletin 12-310-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10188172
Published by NHTSA2021-03-04
Manufacturer's number12-310-21
Manufacturer's date2021-02-11
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE

NHTSA's summary

This bulletin provides important guidelines for collision repair facilities to follow when repairing and refinishing Crosstrek Hybrid vehicles.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Equipment and accessories, Labels and manuals

Vehicles listed
SUBARU CROSSTREK2015
SUBARU CROSSTREK2016
SUBARU CROSSTREK2019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20245462024-08-15. Label

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
05-62-18R2026-09-03. Service bulletin. This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. This is an revised version of the original bulletin.
19-01-262026-04-02. Service bulletin. This bulletin announces the repair procedure for the 12v terminal on the inverter to address concerns regarding corrosion buildup.
13-108-252025-09-02. Service bulletin. This bulletin provides information on paint codes for vehicles in the 2026 line up.
FAQ 15-317-24R2024-05-02. Service bulletin. T16 Warranty Extension (15-317-24R) Frequently Asked Questions.
15-317-24R2024-05-02. Service bulletin. In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the Data Communication Module (DCM) Warranty from 3 years (36 months) of 36,000 miles to 8 years (96 months) or 100,000 miles, whichever comes first.
09-119-242024-05-02. Service bulletin. This bulletin announces the extended warranty coverage for the Thermo Control valve (TCV) used the the models listed. The coverage will be extended to (15) fifteen years / 150,000 miles.
09-80-21R2024-05-02. Service bulletin. This bulletin announces availability of a new thermo control valve assembly. The new valve contains an enhanced stainless steel internal shaft for optimized durability along with advanced water proofing for the sensor portion.
15-312-23R2024-04-03. Service bulletin. This bulletin announces repair procedures to be used when diagnosing dark current draw (parasitic draw) on vehicles equipped with Gen 1 Data Control Modules.
15-321-23R2024-04-03. Service bulletin. This bulletin provides a repair procedure when diagnosing dark current draw on vehicles with GEN 1 Data Control Modules.
15-256-19R2024-04-03. Service bulletin. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed.