Service bulletin SSM75291
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10188091 |
| Published by NHTSA | 2021-03-03 |
| Manufacturer's number | SSM75291 |
| Manufacturer's date | 2021-02-24 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential to cause excessive battery drain or a completely discharged vehicle battery.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| JAGUAR XE | 2021 |
|---|---|
| JAGUAR XF | 2021 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| H474 Jaguar 20MAR26 | 2026-04-07. Other. Software Over The Air (SOTA) updates are failing to complete |
|---|---|
| SSM76412 - 10MAR26 | 2026-04-06. Other. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. |
| TUCC_JUL2025_32 | 2025-08-07. Other. Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in. |
| TUCC_JUN2025_43 | 2025-07-06. Other. The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully. |
| TUCC_APR2025_18 | 2025-05-05. Other. Leaking windshield that caused the water ingress on the electrical component. |
| SA Owner Letter H447 | 2025-04-07. Other. Door zone module - quiescent drain |
| SSM76281 | 2025-03-07. Other. Customers are experiencing a red 'Stop Safely Electrical Fault Detected' warning message displayed in the message center, due to the 12V system not providing the correct electrical support. |
| Jaguar_H474_21FEB25 | 2025-03-07. Other. A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required |
| Jaguar_H451_20DEC24 | 2025-01-08. Other. Near Field Sensing Module (NFSM) Wired Updates |
| Jaguar_H451_15NOV24 | 2024-12-06. Other. Near Field Sensing Module (NFSM) Wired Updates |