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Service bulletin 09-003-21-3771

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10186704
Published by NHTSA2021-02-05
Manufacturer's number09-003-21-3771
Manufacturer's date2021-01-21
NHTSA componentSTRUCTURE:BODY

NHTSA's summary

When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
MAZDA CX-32018, 2019, 2020, 2021
MAZDA CX-302020, 2021
MAZDA CX-52018, 2019, 2020, 2021
MAZDA CX-92018, 2019, 2020, 2021
MAZDA MAZDA32018, 2019, 2020, 2021
MAZDA MAZDA62018, 2019, 2020, 2021
MAZDA MX-52018, 2019, 2020, 2021

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20210752021-02-19. Structure
21V0860002021-02-18. STRUCTURE:BODY:HATCHBACK/LIFTGATE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
09-020-262026-07-03. Service bulletin. DESCRIPTION Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles. REPAIR PROCEDURE 6. Install the seat back crossmember assembly from the vehicle according to the instructions on MGSS online or the Workshop Manual (section 09-10 SEAT BACK CROSSMEMBER ASSEMBLY REMOVAL/INSTALLATION). 7. Reinstall the rear seat back bar garnish while twisting the garnish so that the garnish can be kept closer to the seat back bar and away from the convertible top (for both left and right sides).
SA-031-262026-05-05. Service bulletin. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.
SA-021-262026-05-05. Service bulletin. This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay (2) may be causing a poor front harness (1) ground connection. The front fender stay (2) newly painted surface at ground point (3), where attachment bolt (4) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point (3) attachment bolt (4) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt (4) contact area (3) is painted when the front fender stay (2) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt (4) contact area (3) with masking tape (5) as shown in the figure.
09-013-262026-04-02. Service bulletin. DESCRIPTION Some customers may experience one or both of the following symptoms while locking and unlocking the doors works fine using the remote transmitter. Symptom 1: The touch sensor of the front door outer handle does not lock the doors after rain and/or car washing, even though unlocking is possible. Symptom 2: The touch sensor of the front door outer handle does not unlock the doors. Door outer handle touch sensor for locking (1) / unlocking (2) NOTE: If the concern occurs after specific operation as described below, refer to the TSB 09-046/22 (DOOR OUTER HANDLE TOUCH SENSOR DOES NOT LOCK AND UNLOCK AFTER A SPECIFIC OPERATION). 1. [MX-30] After using cabin preconditioning or hazard warning lights for approx.15 minutes. 2. [MAZDA3 and CX-30] After using hazard warning lights for approx. 15 minutes. 3. [MAZDA3, CX-30 and MX-30] When both touch sensors are touched at once. Cause 1 (for Symptom 1): Water may accumulate around the touch sensor in the outer handle, resulting in temporary lower sensitivity of the capacitive sensor. Also, if car wash foam gets inside the outer handle while washing the vehicle, the foam may disturb the touch sensor detection. Mazda is still working on a mass production change for this concern. Cause 2 (for Symptom 2): Improper soldering in the production process may disturb the touch sensor detection. To eliminate this concern, the production process has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern. 2. Repair the vehicle depending on the experienced symptom(s). Symptom 1: Follow the "Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. Symptom 2: Replace the front outer handle with a modified one according to the instructions on MGSS. Mazda3 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) CX-30 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) MX-30 (FRONT OUTER HANDLE REMOVAL/INSTALLATION) If both symptoms are experienced: Replace the front outer handle with a modified one and follow the “Procedure to waterproof a touch sensor” below to make the touch sensor waterproof. NOTE: DO NOT repair the other front outer handle for the vehicle if it is not experiencing any problems. 3. Verify the repair by checking if the new outer handle locks/unlocks the door correctly.
09-007-262026-02-03. Service bulletin. Some vehicles may exhibit the power window(s) not working properly (window does not move or has fallen into the door) and/or making an abnormal noise while operating the power window switch. This may be caused by the cable of the power window motor being damaged from water entry through area (1) of the front beltline molding. Convertible Top: To eliminate this concern, the shape of the door glass has been modified during mass production to prevent water entry to the power window regulator. Retractable Hardtop: No mass production change is scheduled.
09-006-262026-02-03. Service bulletin. Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. This is caused by an internal fault in the liftgate latch and/or loose bolts holding the latch to the liftgate. To eliminate this concern, the internal structure of the latch and surface treatment of the bolts have been modified.
09-002-262026-02-03. Service bulletin. On some vehicles, the front door glass run channel may interfere with the rear door garnish. Since the front door glass run channel is not fixed strongly enough to the door, repetition of door operation may result in interference and damage to the rear door rubber seal. 1. When the front door glass is closed, the glass run-channel may be forced to move to the B-pillar side. 2. Under extremely hot climate conditions, the glass run-channel may expand to the B-pillar side. To eliminate this concern, the fixing force and durability of the glass run channel against thermal expansion and vibration has been improved. The shapes of the front and rear glass run channels and the rear garnish lip have been changed to prevent interference.
09-045-252026-01-03. Service bulletin. Some customers may experience that the fuel lid and charge lid do not lock or unlock during door lock/unlock operation. This is caused by: Improper dimensional accuracy of the lid actuator lock mechanism Incomplete control logic in the R-ESU software To eliminate this concern: The mold design of the lid actuator was modified. The control software of the R-ESU was revised.
09-042-252025-12-04. Service bulletin. Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed (default setting is 90 seconds), the fuel-filler lid does not lock, but can be opened when pressed. NOTE: The fuel-filler lid does not lock immediately after the doors are locked, but after the time set in the Fuel Door Lock Delay (0, 30, 60, 90, and 120 seconds). Although the root cause has not been identified, the vehicle should be repaired by adjusting the fuel-filler lid opener cable position when there is a customer complaint.
SA-011-25a2025-11-05. Service bulletin. Some customers will report that their fuel door (AKA, fuel filler door, fuel lid, and fuel-filler lid) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-007/25 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2025 Mazda3 and 2020-2025 CX-30 are present.