# Service bulletin SSM 49486

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10186625
- Published by NHTSA: 2021\-02\-04
- Manufacturer's number: SSM 49486
- Manufacturer's date: 2021\-01\-22
- NHTSA component: EQUIPMENT

## NHTSA's summary

Some 2019 Ranger and Fusion vehicles may exhibit a symptom of the climate control features missing on the touchscreen after updating the SYNC software. To correct this condition, reflash the SYNC module with the latest software using the appropriate Ford diagnostic scan tool and Workshop Manual, Section 415\-00 \> General Procedures \> SYNC Module Programming. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10186625-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10186625-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2019 FORD FUSION
- 2019 FORD FUSION ENERGI
- 2019 FORD FUSION HYBRID
- 2019 FORD RANGER

## Recalls for the same vehicles and component

- [25V685000](/recalls/nhtsa/25V685000.md), 2025-10-10: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [23V379000](/recalls/nhtsa/23V379000.md), 2023-05-26: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51687](/bulletins/10237786.md), 2023-06-16, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. TSB 22\-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m\-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
- [22N12 S1](/bulletins/10237445.md), 2023-06-06, Service bulletin: EQUIPMENT; POWER TRAIN. Certain 2015\-2018 Model Year Edge, 2019\-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Cracks REASON FOR THIS SUPPLEMENT Aftermarket torque converters are no longer approved for this program, Ford part number DG9Z\- 7902\-H is readily available Customers will be mailed a second owner letter in June 2023 Added Attachment IV Mobile Repair Assessment Added Pick\-up and Delivery information for Participating Dealers Updated Technical Instructions, Verbal Authorization needed prior to parts being ordered by SSSC
- [TSB 22\-2309](/bulletins/10218617.md), 2022-08-23, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2013\-2017 C\-MAX Energi, 2013\-2018 Focus battery electric vehicle \(BEV\), 2013\-2020 Fusion plug\-in hybrid electric vehicle \(PHEV\), 2015\-2017 MKZ/MKZ Hybrid/MKC, 2016\-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger center display screen may be unable to complete modem authorization after 3G to 4G modem upgrade was performed. No Authorization Pop\-up will be displayed on the center display screen during the Authorization process. The vehicle may also not have proper functionality of remote app features such as remote start, return odometer, fuel information, or vehicle location incorrect in the app. This may be due to the SYNC software. To correct the condition, follow the Service Procedure to toggle Valet Mode.
- [SSM 50651](/bulletins/10210941.md), 2022-05-04, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT. In various 2017\-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option
- [TSB 22\-2139](/bulletins/10210471.md), 2022-04-26, Service bulletin: POWER TRAIN; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Some 2017\-2020 F\-150, 2018\-2022 Expedition/Navigator/Mustang and 2019\-2022 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp \(MIL\) or diagnostic trouble codes \(DTC\) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module \(PCM\) or transmission control module \(TCM\). This may be due to incompatibility of the adaptive calibration to adapt to hardware break\-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
- [TSB 22\-2134](/bulletins/10210392.md), 2022-04-20, Service bulletin: ENGINE AND ENGINE COOLING; EQUIPMENT. Some 2014\-2019 Fusion vehicles built on or before 10\-Jun\-2019 and 2017\-2019 Escape vehicles built on or before 08\-Apr\-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light \(MIL\) with only diagnostic trouble codes \(DTCs\) P0300, P0301\-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module \(PCM\). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
- [TSB 22\-2133](/bulletins/10210391.md), 2022-04-20, Service bulletin: EQUIPMENT; ENGINE AND ENGINE COOLING. Some 2015\-2018 Edge and 2017\-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp \(MIL\). Diagnostic trouble codes \(DTCs\) may include P0300, P0301\-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module \(PCM\). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.

JSON: [/v1/bulletins/10186625](/v1/bulletins/10186625)

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