# Service bulletin A21010C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10186012
- Published by NHTSA: 2021\-01\-30
- Manufacturer's number: A21010C
- Manufacturer's date: 2021\-01\-19
- NHTSA component: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ELECTRICAL SYSTEM

## NHTSA's summary

ServiceNews Article \- We have received information from the vendor \(Alpine\) that display panels are being replaced for cracks on the center display screen. When they review these parts, they're finding that an aftermarket screen protector had been installed and that the screen protector is cracked. So, if you have a center display that appears to have a cracked screen, confirm that it does not have an aftermarket screen protector installed. If installed, remove it, and then check if the center display screen itself is cracked.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2021/MC-10186012-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2021/MC-10186012-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2018 to 2021 HONDA ACCORD
- 2019 to 2021 HONDA INSIGHT
- 2018 to 2021 HONDA ODYSSEY
- 2019 to 2021 HONDA PASSPORT
- 2019 to 2021 HONDA PILOT

## Recalls for the same vehicles and component

- [25V877000](/recalls/nhtsa/25V877000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- [20V798000](/recalls/nhtsa/20V798000.md), 2020-12-17: ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE; ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER; ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- [2020611](/recalls/tc/2020611.md), 2020-12-10: Electrical
- [20V771000](/recalls/nhtsa/20V771000.md), 2020-12-10: ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; VISIBILITY/WIPER; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; EXTERIOR LIGHTING
- [20V440000](/recalls/nhtsa/20V440000.md), 2020-07-28: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE
- [20V439000](/recalls/nhtsa/20V439000.md), 2020-07-28: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE
- [2020042](/recalls/tc/2020042.md), 2020-02-06: Electrical
- [20V067000](/recalls/nhtsa/20V067000.md), 2020-02-06: EQUIPMENT:OTHER:LABELS
- [20V066000](/recalls/nhtsa/20V066000.md), 2020-02-06: ELECTRICAL SYSTEM:WIRING
- [19V299000](/recalls/nhtsa/19V299000.md), 2019-04-12: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; POWER TRAIN:AUTOMATIC TRANSMISSION

## Other bulletins for the same vehicles and component

- [AATS31549](/bulletins/11038473.md), 2026-10-15, Service bulletin: ELECTRICAL SYSTEM. Tech Line Summary Article \- Customers may report that the center display unit changes screens on its own, registers unintended inputs, or operates erratically without user interaction. The condition may be more noticeable when vehicle interior temperatures are elevated.
- [AAHS09162026902](/bulletins/11037426.md), 2026-09-21, Other: ELECTRICAL SYSTEM. Dealer Message \- On August 21st, 2026, American Honda issued a Product Update for certain 2018\-2022 Accord and Accord Hybrid models that received the accessory Wireless CarPlay and Android Auto upgrade. Refer to Service Bulletin 26\-068 for additional information regarding the Product Update.
- [AATS31549](/bulletins/11036655.md), 2026-09-02, Other: ELECTRICAL SYSTEM. Tech Line Summary \- Customers may report that the center display unit changes screens on its own, registers unintended inputs, or operates erratically without user interaction. The condition may be more noticeable when vehicle interior temperatures are elevated.
- [A26\-068](/bulletins/11036326.md), 2026-08-24, Service bulletin: ELECTRICAL SYSTEM. Service Bulletin \- On certain 2018\-2022 Accord and 2018\-22 Accord Hybrid vehicles equipped with the Wireless CarPlay and Android Auto software upgrade, a programming issue within the Wireless CarPlay and Android Auto software may cause an invalid "License Authentication Error" message to appear on the display audio screen after approximately 1,500 ignition ON/OFF cycles.
- [AEBM08212026901](/bulletins/11036323.md), 2026-08-24, Other: ELECTRICAL SYSTEM. Dealer Message \- Due to a software programming issue within the Wireless CarPlay and Android Auto system, an invalid "License Authentication Error" message may appear on the Display Audio screen after approximately 1,500 ignition switch activations ON/OFF.
- [ATS30025](/bulletins/11026975.md), 2026-01-05, Service bulletin: ELECTRICAL SYSTEM. Tech Line Summary \- Customers who have purchased the Accessory CarPlay /Android Auto upgrade are complaining that a pop\-up message appears on the audio unit display stating, “Please insert USB drive containing valid software license file, and press OK button”. When this message is displayed, the audio unit is not responsive to control inputs, however the rear\-view camera remains fully functional.
- [APS\&12192025902](/bulletins/11026972.md), 2026-01-05, Other: ELECTRICAL SYSTEM. Dealer Message \- Some customers have reported a pop\-up message on the audio unit display stating: “Please insert USB drive containing valid software license file and press OK button.” When this message appears, the audio unit becomes unresponsive. The rear\-view camera remains functional.
- [AAR12192025901](/bulletins/11026971.md), 2026-01-05, Other: ELECTRICAL SYSTEM. Dealer Message \- Some customers have reported a pop\-up message on the audio unit display stating: “Please insert USB drive containing valid software license file and press OK button.” When this message appears, the audio unit becomes unresponsive. The rear\-view camera remains functional.
- [A24\-061](/bulletins/11025607.md), 2025-11-19, Service bulletin: ELECTRICAL SYSTEM. Service Bulletin \- The wireless charger starts charging the phone and then stops charging, even when the phone remains in the correct position on the charger due to software specifications that can cause some phones to have issues charging.
- [ATI\&08072025902](/bulletins/11021956.md), 2025-08-18, Other: ELECTRICAL SYSTEM. Dealer Message \- American Honda Motor Co., Inc. \(AHM\) is searching for certain 2022\-2025 Passport Blacks, TrailSports \& 2019\-2022 Pilots with a customer complaint of the taillight and/or brake light being inoperative. Vehicles may also have the A6 10A or C27 7.5A fuse blown. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

JSON: [/v1/bulletins/10186012](/v1/bulletins/10186012)

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