# Service bulletin DRW08 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10185819 - Published by NHTSA: 2021\-01\-25 - Manufacturer's number: DRW08 - Manufacturer's date: 2017\-02\-13 - NHTSA component: FUEL SYSTEM, GASOLINE; WHEELS; STRUCTURE ## NHTSA's summary Lift gate hinge nut concern \- On effected vehicles, the tightening torque of lift gate hinge nuts at cabin side does not meet the specified value. Due to this, it may cause interference/noise with the body when closing/opening the lift gate, or water leakage may occur inside cabin. Originally the coincerned nuts are tightened to the specified torque at the production line. However, the thickness of the packing between the lift gate hinge and body shrinks slightly by heat during paint baking process, resulting in a lowered tightening torque. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10185819-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10185819-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Body and frame, Fuel system, Wheels ## Vehicles listed - 2016 to 2017 MAZDA CX\-9 ## Other bulletins for the same vehicles and component - [SA\-031\-26](/bulletins/11032104.md), 2026-05-05, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate \(bulkhead\-mounted and visible through the lower\-left area of the windshield\), contact DAG \(Dealer Assistance Group\) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label \(located on the Bô€€€pillar or front door\), contact your assigned DSM \(District Service Manager\) to place the order. If DSM contact information is not available, refer to the Dealer \& Field Contact Directory. - [SA\-051\-25](/bulletins/11026350.md), 2025-12-05, Service bulletin: STEERING; SUSPENSION; POWER TRAIN; WHEELS. Noise, Vibration, and Harshness \(NVH\) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure. - [SA\-020\-25a](/bulletins/11026347.md), 2025-12-05, Service bulletin: WHEELS. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure. - [SA\-039/25](/bulletins/11022742.md), 2025-09-05, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY. Some vehicles may experience exterior trim heat damage such \(melted, separating, etc.\) when parked near a glass building or Low\-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim \(see examples\). Additional information and exemplar images regarding this phenomenon can be found by performing a google search. - [CSP12](/bulletins/11011345.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. - [CSP12 Repair](/bulletins/11011341.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. - [CSP12 Repair MX5](/bulletins/11011338.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. - [CSP12 Parts Warr](/bulletins/11011336.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. - [CSP12 FAQs](/bulletins/11011331.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. - [CSP12 Dealer Letter](/bulletins/11011326.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available. JSON: [/v1/bulletins/10185819](/v1/bulletins/10185819) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20DRW08&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10185819&vehicle=Service%20bulletin%20DRW08)