# Service bulletin CSP08a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10185176
- Published by NHTSA: 2021\-01\-06
- Manufacturer's number: CSP08a
- Manufacturer's date: 2020\-12\-15
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM

## NHTSA's summary

CSP08 \- NOTIFICATION OF CUSTOMER SATISFACTION PROGRAM CSP \(08\) – 2019 MAZDA CX\-5 DIESEL ZERO COST MAINTENANCE PROGRAM: As a way to show our commitment to customer satisfaction and loyalty and to differentiate the launch of the 2019 Mazda CX\-5 Signature SKYACTIV\-D, Mazda designed the "2019 CX\-5 Signature SKYACTIV\-D Zero Cost Maintenance Program". This program was announced to all dealers prior to the sale of the 2019 CX\-5 Diesel. Unfortunately, some customers were charged by Mazda dealerships for their scheduled maintenance services. This CSP08 was created as a reminder for dealers to easily track the Zero Cost Maintenance Program. Affected VINs will now display CSP08 Zero Cost Maintenance Program when running a Warranty Vehicle Inquiry. This program provides: Four \(4\) factory scheduled services which are required during the first two 2 years or 30,000 miles, whichever comes first, at zero cost to the customer for all 2019 CX\-5 Signature SKYACTIV\-D vehicles \(excluding fleet rental vehicles\). Allows the Mazda dealer to provide a premium service experience to our CX\-5 Signature SKYACTIV\-D owners, and builds a positive, lasting customer experience. Please refer to the Warranty Information as well as the Sales and Service Checklists that will be posted on MGSS by December 21, 2020. Owner Notification: Customers will be emailed in late January 2021 reminding them of their Zero Cost Maintenance Program. As a reminder, CSP programs are not subject to the Missed Recall Report but should always be reviewed to see if they apply to the customer concern if a vehicle is at a Mazda dealer.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10185176-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10185176-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Instrument cluster

## Vehicles listed

- 2019 MAZDA CX\-5

## Other bulletins for the same vehicles and component

- [SA\-050\-23](/bulletins/10241637.md), 2023-09-05, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain about scratches on the instrument cluster lens.
- [07\-002\-23](/bulletins/10232300.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F \(10°C\) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
- [09\-016\-23](/bulletins/10232299.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Speedometer replacement procedure
- [09\-024\-22](/bulletins/10217209.md), 2022-08-04, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [09\-009\-19\-3566](/bulletins/10153339.md), 2019-02-19, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper\-proof speedometers. When a speedometer is replaced, the new speedometer will read zero \(0\) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster \(IPC\) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after\-warranty assistance \(AWA\) or DSA that can be utilized to cover this service expense.

JSON: [/v1/bulletins/10185176](/v1/bulletins/10185176)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20CSP08a&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10185176&vehicle=Service%20bulletin%20CSP08a)