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Service bulletin 10-99-20

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10185069
Published by NHTSA2021-01-05
Manufacturer's number10-99-20
Manufacturer's date2020-12-09
NHTSA componentEQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM

NHTSA's summary

This bulletin announces availability of a new HVAC control panel in response to reports of the buttons along the lower row sticking in the “pressed” position when they are operated.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Heating and air conditioning

Vehicles listed
SUBARU LEGACY2016, 2017
SUBARU OUTBACK2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SubaruNet Announcement (M2026-10-05. Other. This announcement provides information on a new software update for the Midtronics Dss and DCA machines.
SubaruNet Announcement (T2026-10-05. Other. This announcement provides information on an enhancement of the TechShare CVT diagnostic assitance application.
18-244-262026-10-05. Service bulletin. "This Bulletin announces additional troubleshooting steps for the following DTCs: DTC C1956: RH Actuator Circuit DTC C1957: LH Actuator Circuit"
15-333-25R2026-10-05. Service bulletin. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin.
15-304-22R2026-10-05. Service bulletin. This bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. This is an revised version of the original bulletin.
15-308-23R2026-09-03. Service bulletin. This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised version of the original bulletin.
SubaruNet Announcement (C2026-09-03. Other. This Announcement provides diagnostic assistance for CVT issues.
15-304-22R2026-09-03. Service bulletin. This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
Article Locator2026-09-03. Other. Techtips newsletter locator index.
15-333-25R2026-09-03. Service bulletin. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin