# Service bulletin 23\-018\-20 REV. D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10184752
- Published by NHTSA: 2020\-12\-28
- Manufacturer's number: 23\-018\-20 REV. D
- Manufacturer's date: 2020\-11\-06
- NHTSA component: EQUIPMENT; SEATS

## NHTSA's summary

Active Head Restraint \(AHR\) Inadvertent Deployment \- X88 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10184752-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10184752-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Seats

## Vehicles listed

- 2011 to 2018 DODGE DURANGO
- 2011 to 2018 JEEP GRAND CHEROKEE

## Recalls for the same vehicles and component

- [2018593](/recalls/tc/2018593.md), 2018-10-29: Accessories
- [18V759000](/recalls/nhtsa/18V759000.md), 2018-10-29: EQUIPMENT:ACCESSORY:FLOOR MAT
- [16V686000](/recalls/nhtsa/16V686000.md), 2016-09-23: EQUIPMENT
- [15V461000](/recalls/nhtsa/15V461000.md), 2015-07-23: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [2014457](/recalls/tc/2014457.md), 2014-10-16: Seats And Restraints
- [2014207](/recalls/tc/2014207.md), 2014-06-04: Accessories
- [12V560000](/recalls/nhtsa/12V560000.md), 2012-12-04: EQUIPMENT:OTHER:LABELS; SEATS

## Other bulletins for the same vehicles and component

- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin: ELECTRICAL SYSTEM; SEATS. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code \(DTC\) B1D9B\-54\- Seat Horizontal Front Stop Not Learned\-Missing Calibration
- [9100448](/bulletins/11011512.md), 2024-12-05, Service bulletin: SEATS. HEADREST Incoming Vehicles with Deployed Active Head Rest \(AHR\) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
- [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair.
- [9100229](/bulletins/10248517.md), 2024-01-08, Service bulletin: EQUIPMENT. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- [93120](/bulletins/10243209.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. FCA Caribbean Warranty Bulletin ID\-23\-20 "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC
- [93023](/bulletins/10243208.md), 2023-10-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Bulletin D\-16\-03 \- "Can / Am" Warranty Coverage \- 594 / 595 / 596 WCC \(Rev. B\)
- [ZD7](/bulletins/10242779.md), 2023-09-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software update
- [9100196](/bulletins/10242717.md), 2023-09-25, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- [ReferenceZD7](/bulletins/10241056.md), 2023-08-21, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update

JSON: [/v1/bulletins/10184752](/v1/bulletins/10184752)

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