# Service bulletin TSB 20\-2271

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10184634
- Published by NHTSA: 2021\-01\-05
- Manufacturer's number: TSB 20\-2271
- Manufacturer's date: 2020\-12\-10
- NHTSA component: ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION

## NHTSA's summary

Some 2015\-2019 MKC and 2016\-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle may also exhibit a lack of engine revolutions per minute \(RPM\), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal damage to the transmission. To correct this condition, follow the Service Procedure steps to replace the torque converter and specified internal transmission components that may have been damaged.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10184634-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10184634-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Engine, Transmission and driveline, Automatic transmission

## Vehicles listed

- 2016 to 2019 FORD EXPLORER
- 2016 to 2019 FORD EXPLORER POLICE INTERCEPT
- 2015 to 2019 LINCOLN MKC

## Other bulletins for the same vehicles and component

- [20B27 S1](/bulletins/10219034.md), 2022-09-01, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE. Certain 2015\-2019 MKC and 2016\-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Supplement: Program terms will be in effect through August 31, 2023 This program is now eligible for mobile repairs
- [SSM 49821](/bulletins/10194428.md), 2021-06-01, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION; ENGINE AND ENGINE COOLING. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTC\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis \(PC/ED\) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 49292](/bulletins/10181931.md), 2020-11-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2018\-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number \(ESN\) displayed or DTCs U2100 and/or B156D in the telematics control unit \(TCU\). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version \(if applicable\) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14H092 and applicable labor times in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 47750](/bulletins/10153970.md), 2019-03-04, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2018\-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module \(APIM\) DTC U0198 or no modem electronic serial number \(ESN\) displayed. To correct this condition prior to programing remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number \(ESN\) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual\(WSM\), Section 415\-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
- [SSM 47500](/bulletins/10144950.md), 2018-09-24, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. Some 2015\-2017 Explorer and Police Interceptor Utility vehicles equipped with 3.5L Ecoboost engines may exhibit a surge or hesitation condition at approximately 50\-60 MPH in 6th gear under light to moderate loads. If there are no DTCs stored in the powertrain control module \(PCM\), do not attempt further repairs. Advise customers this is a normal characteristic of the vehicle and will not affect durability of the engine or transmission.
- [18U12](/bulletins/10137150.md), 2018-05-21, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. Certain 2018 Model Year Escape and MKC Vehicles \- Transmission Bell Housing Bolt TorqueCertain 2012\-2016 Model Year F\-450 ? F\-750 and F\-59 Commercial Stripped Chassis Vehicles Equipped with a 6.8L Engine \- Camshaft Roller Follower Replacement
- [SSM 47257](/bulletins/10137143.md), 2018-05-21, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2018 F\-150, Expedition, Navigator, Transit and Explorer vehicles may exhibit an illuminated MIL with DTC P025A stored in the powertrain control module \(PCM\). This may be due to an intermittent or partial disconnect of the harness to the fuel pump driver module \(FPDM\) connector. Confirm FPDM connector \(F\-150 C4336, Expedition/Navigator C433, Transit C433, Explorer C3239\) is fully seated prior to performing PC/ED diagnostics or replacing any components. Engineering is investigating, monitor OASIS for updates.
- [SSM 47170](/bulletins/10137101.md), 2018-05-21, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis \(PC/ED\) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 46900](/bulletins/10127405.md), 2018-01-29, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM. Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp \(MIL\) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System \(IDS\) service tool or Ford J2534 Diagnostic Software, select \- Toolbox \- Body \- Security \- PATS Functions \- Parameter Reset. Follow the on\-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual \(WSM\), Section 419\-01. Missing or lost keys are not warrantable.
- [SSM 46069](/bulletins/10109063.md), 2017-08-01, Service bulletin: POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION. Some 2015\-2016 vehicles equipped with 6F50/6F55 transmission Built On 11/2/2015 And Through 2/1/2016 may exhibit no reverse, 3rd and 5th gear and/or DTCs P0715, P0717, P0756 and/or P2701. This may be caused by the direct clutch snap ring out of position and/or damage to the direct clutch hub. The cause of the failure is the Tone Wheel surface putting uneven load on the snap ring. To repair this condition the Tone Wheel \(7F283\) must be replaced,\(also referred to as Direct Clutch Cylinder/Tone wheel\) in addition to the Tone Wheel, replace Direct Clutch Hub \(7G384\), Direct Clutch Return Spring \(7F235\), Direct Clutch Snap Ring \(7C122\), TSS Sensor \(7M101\), Seal Kit \(7153\) and filter in the kit. Disassemble, clean the transmission and main control to remove metal particles. Refer to WSM, Section 307\-01. Use causal part 7F283 and applicable Labor ops from SLTS section 7.

JSON: [/v1/bulletins/10184634](/v1/bulletins/10184634)

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