Service bulletin DEALER SUPPORT

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

Subject: INFORMATION - Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week Nissan is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners’ attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge customers to contact their dealer for a free recall remedy as soon as possible! To reinforce the risk and urgency of repair, letters to Sentra owners will also make them aware that there have been 18 confirmed rupture cases in Sentra vehicles that had an open recall. Nissan expects this targeted outreach activity to motivate a higher percentage of customers to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need dealer support to make this effort successful! This notice is being sent to make dealers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Air bags

Listing a model year does not mean every vehicle of it is concerned: the document says which.

• Bulletins for another vehicle
• Report an error on this page
• Report an error by email