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Service bulletin CSP07_CSP07

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10183638
Published by NHTSA2020-12-04
Manufacturer's numberCSP07_CSP07
Manufacturer's date2020-11-03
NHTSA componentEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

NHTSA's summary

CSP07 - NON-FUNCTIONING CV AFTER CSP06: ALL DEALERS: If you have a vehicle that came back after CSP06 was repaired, and it does not show CSP07 open in eMDCS, then just please repair the vehicle as needed under warranty for the appropriate repair. Only vehicles with CSP07 open are to be repaired under the campaign. Mazda Motor Corporation has decided to conduct a Customer Satisfaction Program CSP (07) on certain 2019 Mazda3’s that had CSP (06) repaired. Mazda Technical Services has identified 712 vehicles that had CSP (06) repaired, but the customer is unable to activate Connected Services for one or both of the reasons below. 1. The customer is not able to activate Connected Services via the MyMazda app after CSP (06) completion. 2. The MAZDA CONNECT connected vehicle reception strength icon is missing or shows unsubscribed after CSP (06) completion. Action Required: All Vehicles that arrive at your dealership and showing “Open” in eMDCS must have the infotainment system checked as outlined in the repair procedure. Please make sure the technician reads the entire repair procedures carefully as this is not the CSP (06) campaign. In addition, more vehicles could be added to this campaign as needed based on information received by Mazda Technical Services. All vehicles will be in Open status in eMDCS starting today, November 3, 2020.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
MAZDA MAZDA32019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-007-24a2024-05-04. Service bulletin. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
SA-021-242024-05-03. Service bulletin. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT)
SA-017-242024-04-03. Service bulletin. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
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SA-009-242024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
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