# Service bulletin S1808000221 Rev.

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10183051
- Published by NHTSA: 2020\-11\-30
- Manufacturer's number: S1808000221 Rev.
- Manufacturer's date: 2020\-10\-30
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

Cluster Does Not Retain Selected Radio Theme Update

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10183051-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10183051-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2019 to 2020 RAM 1500

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [0802924](/bulletins/10251876.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [ReferenceY40](/bulletins/10251816.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Customer Satisfaction Notification Y40 Control Module Software Updates
- [BulletinA](/bulletins/10240002.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer Satisfaction Notification ZD7 \- Radio Software Update
- [08\-229\-22](/bulletins/10229805.md), 2023-01-17, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from IR22.64 and IR22.65 to IR22.66. The national launch for the FOTA is expected to begin on January 09, 2023. ? Wi\-Fi hotspot connection not working. ? No internet connection message on the phone when trying to connect to a device
- [08\-138\-21](/bulletins/10218583.md), 2022-08-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; WHEELS; STEERING; BACK OVER PREVENTION. UAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel changes by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. ?Device Not Supported? message. Remote app inoperative. Travel\-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty \(HD\) Truck USB HUB improvements. HD Truck heated steering wheel improvements.
- [08\-133\-21](/bulletins/10218559.md), 2022-08-22, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to: 39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel change by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. Device not supported message. Remote app inoperative. Travel\-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty \(HD\)Truck USB HUB improvements. HD Truck heated steering wheel improvements.
- [S2008000041 Rev.](/bulletins/10188729.md), 2021-03-15, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. Device Not Supported Message On Radio Screen
- [S2008000130](/bulletins/10180233.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Radio UConnect GPS Based Trip Computer Missing
- [S2008000114](/bulletins/10180204.md), 2020-09-28, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. SXM Is Inoperative, Button Grayed Out Or Stuck In Loading Screen
- [S2008000010](/bulletins/10178642.md), 2020-08-24, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

JSON: [/v1/bulletins/10183051](/v1/bulletins/10183051)

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