# Service bulletin Customer Support A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10182951 - Published by NHTSA: 2020\-11\-23 - Manufacturer's number: Customer Support - Manufacturer's date: 2020\-10\-28 - NHTSA component: FUEL SYSTEM, GASOLINE ## NHTSA's summary RE: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10182951-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10182951-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Fuel system ## Vehicles listed - 2020 TOYOTA RAV4 ## Recalls for the same vehicles and component - [20V682000](/recalls/nhtsa/20V682000.md), 2020-11-04: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP - [2020514](/recalls/tc/2020514.md), 2020-10-28: Fuel System ## Other bulletins for the same vehicles and component - [23TE01 Dealer Pa](/bulletins/10236191.md), 2023-05-15, Service bulletin: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. DP: Although the high\-pressure fuel pump is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the presence of a fuel odor in or around the engine bay originating at the high\-pressure fuel pump of the subject vehicles. - [20TE05\_Dealer Pa](/bulletins/10201357.md), 2021-09-13, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE. DP: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. - [20TE04\_Dealer Pa](/bulletins/10201356.md), 2021-09-13, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE. DP: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles \(whichever comes first\), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. - [20TE05\_Dealer Pa](/bulletins/10201335.md), 2021-09-13, Service bulletin: ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE. DP: Toyota has received customer reports of certain 2020 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to the fuel sender gauge design. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel sender gauge unit is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. - [20TE04\_Dealer Pa](/bulletins/10201334.md), 2021-09-13, Service bulletin: FUEL SYSTEM, GASOLINE; ELECTRICAL SYSTEM. DP: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles \(whichever comes first\), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. - [CUSTOMER SUPPORT](/bulletins/10190482.md), 2021-04-19, Service bulletin: FUEL SYSTEM, GASOLINE. RE: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. - [RAV4 HV Refuelin](/bulletins/10190479.md), 2021-04-19, Service bulletin: FUEL SYSTEM, OTHER. RAV4 HV Refueling Performance \- Job Aid 20TE04 20TE05 20TE06 - [20TE04 \- RAV4 HV](/bulletins/10190478.md), 2021-04-19, Service bulletin: FUEL SYSTEM, GASOLINE; AIR BAGS. DP: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. - [CUSTOMER SUPPORT](/bulletins/10190475.md), 2021-04-19, Service bulletin: FUEL SYSTEM, GASOLINE. DE: Toyota has received customer reports of certain 2019\-2021 model year RAV4 HV vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi\-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank and fuel sender gauge unit are covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles \(whichever comes first\), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles \(whichever comes first\), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.\+ - [T\-SB\-0109\-20 Rev](/bulletins/10190473.md), 2021-04-19, Service bulletin: FUEL SYSTEM, GASOLINE. TSB: Some 2019 ? 2021 model year RAV4 Hybrid vehicles may experience one or both of the following conditions: ?The fuel gauge displays less than full when the fuel nozzle automatically clicks off. ?The total amount of fuel dispensed while refueling is less than expected when the fuel nozzle automatically clicks off. Additionally, the distance to empty mileage displayed on the Multi\-Information Display \(MID\) may be less than expected. To address these concerns a new fuel tank and fuel sender gauge were developed. Based on production location and timing, some vehicles may already have the updated fuel tank and/or fuel sender gauge installed. In cases where these vehicles exhibit this condition only replace the necessary pre\-countermeasure part. Refer to the Production Change Information section in this bulletin to identify which group the vehicle belongs to and follow the Repair Procedure in this bulletin to address these conditions. JSON: [/v1/bulletins/10182951](/v1/bulletins/10182951) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20Customer%20Support&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10182951&vehicle=Service%20bulletin%20Customer%20Support)