# Service bulletin HSB2020\-09.02

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10180615
- Published by NHTSA: 2020\-10\-02
- Manufacturer's number: HSB2020\-09.02
- Manufacturer's date: 2020\-09\-02
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

Sales Bulletin \- 2021 F\-Series order guide released, Grove City Hotel break in notice, Cares Act notice, Ambulance Crash Testing link, HEPA filter availability update, Ohio Temporary tag notice, Dealer portal training material notice, Chassis/Vehicle availability notice

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180615-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180615-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- 2021 FORD F\-150
- 2021 FORD F\-250 SD
- 2021 FORD F\-350 SD
- 2021 FORD F\-650
- 2021 FORD F\-650 SD
- 2021 FORD F\-750
- 2021 FORD F\-750 SD
- 2021 FORD redundant F\-250
- 2021 FORD redundant F\-350
- 2020 HORTON TYPE I
- 2020 HORTON TYPE III

## Recalls for the same vehicles and component

- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [TSB 24\-2126](/bulletins/10254176.md), 2024-05-04, Service bulletin: EQUIPMENT. This article supersedes TSB 24\-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021\-2023 F\-150 vehicles equipped with a gasoline, hybrid or flex fuel engine \(non\-Lightning\) except 2023 F\-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning \(HVAC\) module.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [OTAPU10246CHAUDF](/bulletins/10252699.md), 2024-04-04, Service bulletin: EQUIPMENT. Quality Improvements include: \- Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
- [22N15](/bulletins/10252410.md), 2024-04-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Customer Satisfaction Program 22N15 Certain 2020\-2023 Model Year Bronco Sport, Escape, Corsair, E\-Series, F\-650/F\-750, F\-53 Motorhome Chassis, F\-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector \(SDLC\) Gateway Module Reprogramming for Inspection and Maintenance \(I/M\) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 \& Received OTA letters submitted on 02/01/24
- [SSM 52328](/bulletins/10251947.md), 2024-03-20, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2021\-2024 Bronco/F\-150, 2023\-2024 Escape/F\-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module \(APIM\) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System \(FDRS\) will provide an option to delete the voice application. Re\-enter the module programming and when prompted, do not select first option \- SYNC Module \(APIM\) Software Update, select the second option \- Delete Voice Application\(s\) From Module. Once deleted, run the SYNC Module \(APIM\) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418.
- [SSM 52224](/bulletins/10249779.md), 2024-02-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:STEERING. Some 2021\-2023 F\-150 vehicles may exhibit DTC U023A:08 after reprogramming the SCCM. Do not replace or reprogram the SCCM, image processing module A \(IPMA\) or their components for this condition at this time. This DTC does not alert the customer, will not affect vehicle durability or vehicle operation and no additional diagnosis or service is required for this condition at this time. Engineering is currently working on a solution for this condition that will reprogram the IPMA and is expected in Q2 2024. Monitor OASIS for additional information.
- [TSB 23\-2407](/bulletins/10248360.md), 2024-01-05, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2021\-2022 F\-150 vehicles equipped with a direct current/alternating current converter module A \(DCACA\) inverter \(minor feature code HUKAK\) may exhibit a Pro Power Onboard Unavailable message in the vehilce center display screen with DTC B15DA:09 in the BCM. This may be due to the software level of the BCM and powertrain control module \(PCM\). To confirm a vehicle is built with a certain minor feature code, review the build information by double\-clicking the vehicle identification number \(VIN\) in the upper left corner in the Professional Technician System \(PTS\). To correct this condition, perform the Service Procedure below to reprogram the BCM and PCM to the latest software level via the Ford Diagnosis and Repair System \(FDRS\).
- [22N15](/bulletins/10248066.md), 2024-01-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Certain 2020\-2023 Model Year Bronco Sport, Escape, Corsair, E\-Series, F\-650/F\-750, F\-53 Motorhome Chassis, F\-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector \(SDLC\) Gateway Module Reprogramming for Inspection and Maintenance \(I/M\) Testing
- [SSM 52100](/bulletins/10245674.md), 2023-12-01, Service bulletin: BACK OVER PREVENTION:SOFTWARE; EQUIPMENT. Some 2021\-2023 F\-150 vehicles equipped with autowipers may exhibit an inoperative rain\-sensing wipers feature, even when the feature is turned on in the Vehicle Settings menu. This may be due to the software level of the steering column control module \(SCCM\). To correct this condition, reprogram the SCCM using the latest software level of the Ford Diagnosis and Repair System \(FDRS\) located under the SW Updates tab. For claiming, use causal part 3F791 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 23\-2347](/bulletins/10245358.md), 2023-11-21, Service bulletin: ENGINE AND ENGINE COOLING; EQUIPMENT. This article supersedes TSB 23\-2279 to update the Service Procedure. Some 2021\-2023 F\-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020\-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020\-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a powertrain malfunction indicator lamp \(MIL\) with diagnostic trouble code \(DTC\) P0A1E stored in the powertrain control module \(PCM\). This may be due to the belt integrated starter generator \(BISG\). To correct this condition, follow the Service Procedure to diagnose and repair this symptom.

JSON: [/v1/bulletins/10180615](/v1/bulletins/10180615)

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