# Service bulletin DRW32

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10180547
- Published by NHTSA: 2020\-10\-05
- Manufacturer's number: DRW32
- Manufacturer's date: 2020\-09\-02
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

## NHTSA's summary

On the subject vehicles, the Android Auto does not function, as the certification for this application had not yet been obtained at the time of production. The certification has now been obtained and an update is now available to enable Android Auto functionality on all affected vehicles. At the Time of this announcement, most of the affected vehicles are currently at sea awaiting arrival. Please make sure that all dealer staff are aware of this campaign.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180547-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180547-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2021 MAZDA CX\-9

## Other bulletins for the same vehicles and component

- [SA\-017\-24](/bulletins/10252509.md), 2024-04-03, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
- [SA\-009\-24a](/bulletins/10251391.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
- [SA\-009\-24](/bulletins/10251390.md), 2024-03-06, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
- [SA\-006\-24](/bulletins/10251373.md), 2024-03-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- [09\-001\-23a](/bulletins/10248394.md), 2024-01-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Some vehicles may exhibit an “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04\-TCU \(Telematics communication unit internal malfunction\) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit \(TCU\). To eliminate this concern, the control software of the TCU has been modified
- [SA\-025\-23a](/bulletins/10248389.md), 2024-01-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. When the Telematics Control Unit \(TCU\) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.
- [SA\-021\-23b](/bulletins/10248388.md), 2024-01-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE. Qi Wireless Charger symptom troubleshooting
- [SA\-015\-23e](/bulletins/10248387.md), 2024-01-06, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM. Frequently Asked Questions \(FAQ\): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI\-FI General Informatio Conditions for Remote Engine Start Will Not Function WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF WI\-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page
- [09\-023\-23b](/bulletins/10248386.md), 2024-01-06, Service bulletin: EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE; ELECTRICAL SYSTEM. Some customers may experience the following symptoms of the wireless charger \(Qi\), even when the mobile device \(smartphone etc.\) is placed in the proper position on the wireless charger \(Qi\). \- It does not start charging. \- Soon after starting, it stops charging with the indicator flashing in red. \- Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software of the wireless charger \(Qi\). To eliminate these concerns, the specification of the wireless charger \(Qi\) has been modified. NOTE: The modifications for the symptoms are different depending on the model.
- [SA\-027\-23c](/bulletins/10246210.md), 2023-12-05, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; EQUIPMENT ADAPTIVE/MOBILITY. In\-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 \(Telematics communication unit internal malfunction\) stored.

JSON: [/v1/bulletins/10180547](/v1/bulletins/10180547)

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