# Service bulletin TSB 20\-2301

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10180340
- Published by NHTSA: 2020\-10\-01
- Manufacturer's number: TSB 20\-2301
- Manufacturer's date: 2020\-09\-09
- NHTSA component: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM

## NHTSA's summary

Some 2019 MKZ, 2019\-2020 Mustang/Continental/Fusion/F\-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F\-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180340-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180340-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Backup camera, Software

## Vehicles listed

- 2019 to 2020 FORD EDGE
- 2020 FORD ESCAPE
- 2020 FORD EXPEDITION
- 2020 FORD EXPLORER
- 2019 to 2020 FORD F\-150
- 2020 FORD F\-250 SD
- 2020 FORD F\-350 SD
- 2020 FORD F\-450 SD
- 2020 FORD F\-550 SD
- 2019 to 2020 FORD FUSION
- 2019 to 2020 FORD MUSTANG
- 2019 to 2020 FORD RANGER
- 2019 to 2020 FORD TRANSIT CONNECT
- 2020 LINCOLN AVIATOR
- 2019 to 2020 LINCOLN CONTINENTAL
- 2020 LINCOLN CORSAIR
- 2019 LINCOLN MKZ
- 2020 LINCOLN NAUTILUS
- 2020 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V123000](/recalls/nhtsa/26V123000.md), 2026-03-03: BACK OVER PREVENTION:SOFTWARE
- [25V695000](/recalls/nhtsa/25V695000.md), 2025-10-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V686000](/recalls/nhtsa/25V686000.md), 2025-10-10: BACK OVER PREVENTION:SOFTWARE
- [25V572000](/recalls/nhtsa/25V572000.md), 2025-09-03: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V510000](/recalls/nhtsa/25V510000.md), 2025-08-08: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V442000](/recalls/nhtsa/25V442000.md), 2025-06-27: BACK OVER PREVENTION:SOFTWARE
- [25V159000](/recalls/nhtsa/25V159000.md), 2025-03-14: BACK OVER PREVENTION:SOFTWARE
- [25V048000](/recalls/nhtsa/25V048000.md), 2025-01-31: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V368000](/recalls/nhtsa/24V368000.md), 2024-05-24: BACK OVER PREVENTION:DISPLAY FUNCTION
- [24V188000](/recalls/nhtsa/24V188000.md), 2024-03-08: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [25N17](/bulletins/11030282.md), 2026-03-27, Other: LANE DEPARTURE: BLIND SPOT DETECTION; BACK OVER PREVENTION: WARNINGS; BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING; UNKNOWN OR OTHER. Advance Notice – Customer Satisfaction Program 25N17 Certain 2015\-2025 Model Year Multiple Vehicle Lines Rear View Camera Replacement If Required After Dealer Evaluation
- [SSM 52076](/bulletins/10245389.md), 2023-11-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:TRANSFER CASE \(4\-WHEEL DRIVE\). Some 2019\-2021 Edge/Nautilus vehicles equipped with all wheel drive \(AWD\) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit \(RDU\) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SSM 51778](/bulletins/10239099.md), 2023-07-20, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION:SOFTWARE. Some 2020\-2021 Escape built on/before 23\-Nov\-2021, 2021 F\-150 built on/before 08\-Oct\-2021, 2021 Mustang Mach\-E built on/before 29\-Mar\-2021, 2021 Expedition built on/before 05\-Aug\-2021, 2021 Explorer built on/before 27\-Sep\-2021 and 2020\-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module \(ACM\) or digital signal processor \(DSP\) module, and/or diagnostic trouble code \(DTC\) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12\-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
- [TSB 23\-2082](/bulletins/10233593.md), 2023-04-04, Service bulletin: POWER TRAIN; BACK OVER PREVENTION:SOFTWARE. Some 2020\-2022 F\-Super Duty vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTC\) P0315, P054F, P054E, P2A00, P2A01, and/or P02ED stored in the powertrain control module \(PCM\). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and the transmission control module \(TCM\).
- [SSM 51391](/bulletins/10232484.md), 2023-03-04, Service bulletin: BACK OVER PREVENTION. Some 2020\-2021 Explorer vehicles with 2.3L engine may exhibit a lack of heat from the passenger side vents of the vehicle when using the climate control. When diagnosing for insufficient, erratic or no heat from passenger side vents, perform Workshop Manual \(WSM\) pinpoint \(PPT\) tests K, and referred pinpoint tests G/H, and/or AE as applies. If WSM PPT tests are inconclusive, replace heater core per WSM Section 412\-00.
- [SSM 51338](/bulletins/10232400.md), 2023-03-04, Service bulletin: BACK OVER PREVENTION:DISPLAY FUNCTION; ELECTRICAL SYSTEM. Some 2020\-2023 Aviator vehicles may exhibit a concern where the center display screen will not shift to night mode or has lines on the center display screen with multi color or rainbow hue. This may be due to accessory protocol interface module \(APIM\) software. To correct the condition, run the APIM\-SYNC Module \(APIM\) Standard Programming application using the latest software level of the Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51263](/bulletins/10228880.md), 2023-01-06, Service bulletin: BACK OVER PREVENTION; STRUCTURE:BODY:DOOR. Some 2015\-2023 F\-150, 2017\-2022 F\-Super Duty, and 2019\-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off\-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
- [SSM 51254](/bulletins/10228871.md), 2023-01-05, Service bulletin: BACK OVER PREVENTION:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR. Some 2020\-2022 Escape/Corsair/F\-53 Motorhome/F\-59 Commercial Stripped Chassis, 2021\-2023 F\-650/F\-750/E\-Series, and 2021\-2022 Bronco Sport vehicles may exhibit an intermittent no crank/no start condition and/or an intermittent blank instrument panel cluster \(IPC\)/SYNC touchscreen. This may be due to the software in the gateway module \(GWM\). To correct the condition, reprogram the GWM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14F642 and the applicable labor operations of Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51248](/bulletins/10228866.md), 2023-01-05, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Some 2015\-2020 Edge, 2016\-2018 MKX, 2019\-2020 Nautilus, 2018\-2021 Expedition/Navigator, and 2020\-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module \(RGTM\) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10180340](/v1/bulletins/10180340)

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