# Service bulletin TSB 20\-2299

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10180334
- Published by NHTSA: 2020\-10\-01
- Manufacturer's number: TSB 20\-2299
- Manufacturer's date: 2020\-09\-02
- NHTSA component: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2020 Explorer/Aviator/Police Interceptor Utility vehicles equipped with a 3.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTCs\) P062C or P179D stored in the powertrain control module \(PCM\) and a possible lack of power. This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180334-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2020/MC-10180334-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine, Transmission and driveline, Automatic transmission, Software, Transmission control module

## Trouble codes named

P062C, P179D

## Vehicles listed

- 2020 FORD EXPLORER
- 2020 FORD EXPLORER POLICE INTERCEPT
- 2020 LINCOLN AVIATOR

## Recalls for the same vehicles and component

- [26V402000](/recalls/nhtsa/26V402000.md), 2026-06-24: POWER TRAIN:AUTOMATIC TRANSMISSION
- [23V199000](/recalls/nhtsa/23V199000.md), 2023-03-24: PARKING BRAKE:ELECTRICAL; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)
- [23V069000](/recalls/nhtsa/23V069000.md), 2023-02-10: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)
- [19V575000](/recalls/nhtsa/19V575000.md), 2019-08-05: PARKING BRAKE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION \(PRNDL\)

## Other bulletins for the same vehicles and component

- [SSM 52244](/bulletins/10250306.md), 2024-02-14, Service bulletin: ENGINE AND ENGINE COOLING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2021\-2023 F\-150 vehicles equipped with a 3.5L PowerBoost hybrid engine, 2020\-2023 Explorer vehicles equipped with a 3.3L hybrid engine and 2020\-2023 Aviator vehicles equipped with a 3.0L hybrid engine may exhibit a malfunction indicator lamp \(MIL\) with diagnostic trouble code \(DTC\) P0A1E stored in the powertrain control module \(PCM\) and auto start/stop disabled. This may be due to a loose wiring connection to the belt integrated starter generator \(BISG\). The Workshop Manual \(WSM\) has recently been updated to provide new direction for DTC P0A1E. Refer to the WSM, Section 303\-06 Starting System, Diagnosis and Testing, Starting System for applicable diagnosis.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SSM 51764](/bulletins/10238468.md), 2023-07-03, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ENGINE AND ENGINE COOLING. Some 2020\-2023 Explorer/Aviator vehicles equipped with a 3.0L EcoBoost may exhibit an illuminated malfunction indicator lamp \(MIL\) and low oil pressure warning in the instrument panel cluster \(IPC\), with diagnostic trouble codes \(DTC\) P0521 and/or P0524 in the powertrain control module \(PCM\). This condition may be caused by an internal oil pressure leak. If pinpoint test E in the Workshop Manual \(WSM\) Section 303\-01B directs you to the replacement of the oil pump, upon reassembly inspect that the main oil gallery tube \(6718\) is assembled and aligned properly on the back of the engine front cover. The engine oil gallery seal \(00815\) must be replaced any time the front cover is removed \(per WSM Section 303\-01B\). The WSM front cover removal and installation procedure is in the process of being updated.
- [TSB 23\-2176](/bulletins/10237785.md), 2023-06-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN; UNKNOWN OR OTHER. Some 2020\-2022 Explorer vehicles equipped with 2.3L engine and 10R60 automatic transmission may exhibit a delayed reverse engagement. This may be due to the software in the powertrain control module \(PCM\). To correct the condition, follow the Service Procedure to reprogram the PCM.
- [SSM 51032](/bulletins/10218605.md), 2022-08-22, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION; ENGINE AND ENGINE COOLING. Some 2020\-2022 Explorer/Aviator vehicles may exhibit automatic transmission fluid \(ATF\) contamination in the engine cooling system due to the transmission cooler. If the cooling system becomes contaminated with ATF, the system must be flushed clear of the contamination after the source of the contamination has been repaired. It is generally not necessary to replace the following components due to ATF contamination in the cooling system: radiator, heater core, de\-gas bottle, water pump, auxiliary water pump, coolant control valves, temperature sensors, thermostat, turbocharger, heat exchangers, tubes, gaskets/O\-rings/seals \(unless removed\), or rubber coolant hoses \(unless swollen\).
- [SSM 50885](/bulletins/10214841.md), 2022-06-30, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION. 2020\-2022 Explorer/Aviator and 2021\-2022 F\-150 hybrid vehicles equipped with a 10R80 MHT require the Transmission Strategy Download application in the Ford Diagnosis and Repair System \(FDRS\) to be run after certain transmission or module repairs. The Transmission Strategy Download routine is failing in FDRS levels 32.5.3 and 32.5.4. The FDRS development team is working to resolve this in a future release of FDRS. In the meantime, uninstall FDRS from the computer using the select all function to remove all data and recordings. Reinstall the older FDRS version 31.6.5 using this url \- http://www.fordservicecontent.com/Ford\_Content/IDS/FDRS/FDRS\_31.6.5.exe Once 31.6.5 is installed, download and run the Transmission Strategy Download application.
- [TSB 22\-2225](/bulletins/10214125.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module \(APIM\) software.
- [SSM 50622](/bulletins/10209414.md), 2022-03-30, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some 2020 \- 2022 Explorer/Aviator/Police Interceptor Utility vehicles may display a distance to empty value in the instrument panel cluster \(IPC\) that does not correctly represent the actual fuel level of the vehicle. This may be due to excessive idling and/or a learned value in the powertrain control module \(PCM\) that is incorrect. To correct the condition, perform the PCM \- Reset the Keep Alive Memory \(KAM\) application in the appropriate Ford diagnostic scan tool. For claiming, use Causal Part 12A650 and applicable labor times from Section 10 in the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 22\-2078](/bulletins/10208826.md), 2022-03-08, Service bulletin: ENGINE; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 20202022 Escape/Aviator plug\-in hybrid electric vehicle \(PHEV\) and 20212022 Corsair PHEV vehicles may exhibit a FordPass or LincolnWay App message notification indicating deep sleep mode and connectivity is temporarily unavailable while the vehicle is plugged in during high voltage battery charging. The vehicle may also exhibit an inoperative remote start feature and/or lock and unlock functionality. This may be due to the software in the telematics control unit \(TCU\). To correct this condition, follow the Service Procedure to reprogram the TCU.
- [SSM 50388](/bulletins/10207114.md), 2022-02-04, Service bulletin: LANE DEPARTURE: SENSING SYSTEM: CAMERA; FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 2020\-2022 F\-Super Duty/Explorer/Aviator and 2021\-2022 F\-150 vehicles may exhibit a Front Camera Fault, Lane Keeping Fault, and/or Collison Warning Not Available message with various diagnostic trouble codes \(DTC\) stored in the image processing module A \(IPMA\). If programming fails or Ford Diagnosis and Repair System \(FDRS\) states a file failed to flash after replacing the IPMA or reprogramming IPMA software, test the battery using any approved Rotunda tool including the GR\-190, GRX\-3590, and DCA\-8000. Fully recharge or replace the battery according to results of the tool. Set the battery charger to maintain battery voltage between 12.6 and 13.6 volts during the entire programming procedure. The IPMA programming procedure may take several hours to complete due to the size of the software files required.

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